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Integrated Measurement- KPIs and Metrics by Daniel McLean

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CHAPTER 4: THE TRIVIAL MANY VERSUS THE MEANINGFUL FEW

I had no experience with Molly. The word was that her work was high quality. Whether or not it was good value for the company, or necessary, was another issue decided way above my pay grade. Molly wasn’t an employee. She was one of the SMT consultants who had descended on the company before the ink was dry on the sales contract. That was over two years ago, and they were still here. I’d heard that their contract had just been extended, and that they would probably be here for at least another six months, helping us get the tool working properly. There was even a rumor they were looking to expand the scope of their contract beyond just making the tool operational.

That was something I never ...

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