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Integrated Measurement- KPIs and Metrics by Daniel McLean

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CHAPTER 1: SO EASY EVEN A CHILD COULD DO IT

I sat quietly in our CIO’s office, trying to adopt the appearance of being present, yet still not eavesdropping – and it wasn’t easy. Across the desk, Jessica, the CIO, carried on a phone conversation unrelated to our meeting. At least I hoped it was unrelated. Based on the side of the conversation I couldn’t ignore, it was not one where you wanted to be the subject of the discussion.

It was striking how plain and functional her office appeared. With its standard size and furniture, it displayed that corporate neutral, impersonal space guaranteed to offend no one. Yet by comparison to those belonging to other senior leaders, it was positively austere. Although Lee, my last manager, had reported to her, ...

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