Book description
Through a case study in bad faith double-dealing by insurance providers, attorney Bourhis reveals the mindset that drives illegal practices, how low-level employees are duped into unethical conduct, and how insurers manipulate data and witnesses in the few cases that do go to trial.
Table of contents
- COVER PAGE
- TITLE PAGE
- COPYRIGHT PAGE
- ACKNOWLEDGMENTS
- AUTHOR’S NOTE
- JOAN HANGARTER’S NOTE
- INTRODUCTION
- INSULT TO INJURY
- Chapter One FALSE PROFITS
- Chapter Two LICENSED TO STEAL
- Chapter Three SO SUE ME
- Chapter Four GO FIGURE
- Chapter Five THE SEVENTH AMENDMENT
- Chapter Six OPEN FIRE
- Chapter Seven SO HELP ME GOD
- Chapter Eight PINPRICKS AND PRETEXTS
- Chapter Nine CUSTOMER CARE
- Chapter Ten FACT OR FICTION
- Chapter Eleven …SOME WITH A FOUNTAIN PEN
- Chapter Twelve A MESSAGE
- Chapter Thirteen LIAR’S DICE
- Chapter Fourteen FRIENDS IN HIGH PLACES
- Chapter Fifteen KICK IN THE ASSETS
- Conclusion CLAIMS GAMES
- AFTERWORD
- EXHIBITS
- FURTHER READING
- NOTES
- GLOSSARY
- BIBLIOGRAPHY
- INDEX
- ABOUT THE AUTHOR
Product information
- Title: Insult to Injury
- Author(s):
- Release date: August 2005
- Publisher(s): Berrett-Koehler Publishers
- ISBN: 9781576753491
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