Copyright
Issue 9712
A U T H O RFrancis PlattnerAARP601 E Street, NWWashington, DC 20049Tel. 202.434.2995Fax 202.434.6490Email fplattner@aarp.org
Francis Plattner has over 20 years experience as a trainer and instructional systems designer. His career has spanned work specializing in law enforcement and intelligence for the U.S. Air Force, State Department, and as an independent contractor; presently he is the senior technical training specialist for the American Association of Retired Persons (AARP).
Editor
Cat Sharpe
Associate Editor
Patrick McHugh
Designer
Steven M. Blackwood
Copy Editor
Kay Larson
ASTD Internal Consultant
Phil Anderson
Come visit Info-line on the ASTD Web site: http://www.astd.org
Info-line is a series of “how-to” reference tools; each ...
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