Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition

Acknowledgments

This book was drafted from my personal experience with thousands of individuals who, over the last thirty-five years, have struggled to instill usability engineering capabilities within their companies. While I cannot possibly name them all, I am sure they will see themselves within these pages, sharing their insights and knowledge through my eyes. This book is theirs more than mine.

I would like to thank Dr. Robert Bailey, Dr. Darryl Yoblick, and Gary Griggs, who were my mentors when I first joined the field. Without them, I don’t know if I ever would have figured out how to do this work right. I would also like to thank the pioneers of institutionalization who created effective usability departments. Among these, special thanks ...