Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition

Part II: Setup

The Setup phase establishes the infrastructure needed to complete efficient and professional usability work. Certainly, you could hire some usability staff members and put them into project teams. But completing this phase marks the difference between a real institutionalization effort and unprofessional puttering. Without an effective strategy, training, methodology, facilities, tools, templates, and standards, a usability practitioner is unlikely to be successful and efficient.

In the Setup phase, you create a strategic plan that includes specifically sequenced steps, resources, and activities. This plan helps you build an infrastructure to support ongoing usability work. The infrastructure includes training for everyone, which ...