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Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition by Apala Lahiri, Eric Schaffer

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Chapter 11. Organizational Structure

Image Three types of organizational structures are commonly considered for the permanent user experience design team.

Image Matrix—There is a central user experience design group, but rather than doing all the work, it supports user experience design practitioners working within different project teams. The matrix structure works well for medium-sized and large organizations.

Image Centralized—All members of the user experience ...

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