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Institutionalization of UX: A Step-by-Step Guide to a User Experience Practice, Second Edition by Apala Lahiri, Eric Schaffer

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Chapter 10. Governance

Image Pay attention to governance; it is likely to be your biggest challenge.

Image Understand your organization’s culture and remove impediments to being customer centered.

Image Create a meme that resonates with your organization’s imperatives.

Image Counteract the Dunning-Kruger effect with training.

Design processes that close the loop so the ...

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