Author Jim Lange illustrates the importance of effective and specific communication with this made-up (I hope!) story from one of his books:
A couple of rednecks are out in the woods hunting when one of them falls to the ground. He doesn’t seem to be breathing and his eyes are rolled back in his head.
The other guy whips out his cell phone and calls 911.
He frantically tells the operator, “Bubba is dead! What can I do?”
The operator, in a calm, soothing voice says, “Just take it easy. I can help. First, let’s make sure he’s dead.”
There is silence, and then a shot is heard.
The guy’s voice comes back on the line ...