Chapter 8. The performance management process
‘Pick the battles you want to win and those you are prepared to lose.’ | ||
| --Allison Nicoll, Freedom Finance | ||
‘Ben always told me when I did things right, but also when I did them wrong. I really appreciate being told, it helps me open my eyes. Over time he’s taken me out of my pigeonhole and comfort zone. I have a lot of faith in him now.’ So says Andy Summerscales, at Mace, about his one-to-ones with his manager, Ben Wood.
Performance management reminds me of buying clothes. The person who honestly says that I look terrible in an outfit and helps me find the one that works wins my trust. In just the same way, the manager who is totally honest speaks out when things are not going well and then provides ...
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