CHAPTER 4
Keep on learning
‘Don’t get it into your head that being a manager makes you superior. Put your people up there instead, then do what it takes to get the best out of them.’
Tesh Kataria, Tower Homes
Isn’t it interesting that the best people are often the most self-effacing? They are the least likely to say, ‘I’m really good at this’ and quick to tell you where they could do better. This is exactly what happened when I met Paul Dunmore, at Thomson Directories. While telling me what he does to ease the tedium of constant outbound calls, he suddenly stopped and said, ‘Talking now, I realise I’ve become complacent recently. I haven’t been doing enough to brighten their day. I really must get moving again.’ Because the realisation ...
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