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Insightful Quality by Victor Sower

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CHAPTER 6

Insightful Use of Existing Tools

“One important reason that development programs fail is a lack of holistic understanding (by managers)…As well as having their own areas of expertise, the best managers also understand the big picture. They know how the different areas link with each other. They know how to manage the whole…”

—Kari Tuominen1

Going beyond continuous improvement does not necessarily involve the use of new tools. It does require using familiar tools with insight. Organizations that have developed broad mission and vision statements that are constantly reviewed and updated are better prepared to utilize familiar tools in insightful ways to more effectively respond to changes in the environment and technological advances ...

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