In the U.Sâ¦.we are addicted to simple solutions and silver bullets.
âShirley Ann Jackson
President, Rensselaer Polytechnic Institute
Warren Bennis said that management is about doing things right while leadership is about doing the right things.1 Of course organizations need both good management and good leadershipâthey need to do the right things right, but Bennis contended that modern organizations are often under-led and over-managed. It is organizational leadership that is essential to attaining and maintaining market leadership over time, and accomplishing this cannot be done with simple solutions or silver bullets.
Continuous improvementâoptimizing processes, reducing costs, eliminating defectsâis about doing things ...
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