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Inside Microsoft SharePoint 2013 by Mirjam van Olst Scot Hillier Ted Pattison, Andrew Connell, Wictor Wilen, and Kyle Davis

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Chapter 16. Business Connectivity Services

Although Microsoft SharePoint Server 2013 provides a platform with significant capabilities, there will always be other systems in an organization that maintain critical business data. Systems such as customer relationship management (CRM) and enterprise resource planning (ERP) services have special roles that are not replaced easily by SharePoint. As a result, strategies must be adopted to provide interoperability between SharePoint and these systems.

In the absence of a strategy for integrating systems with SharePoint, many organizations duplicate information in SharePoint lists. Customer contact information, for example, may exist in a CRM system and also be entered into a contact list in SharePoint. ...

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