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Inside Microsoft® SharePoint® 2010 by Andrew Connell Ted Pattison Scot Hillier, and David Mann

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Chapter 13. Business Connectivity Services

While Microsoft SharePoint Server 2010 provides a platform with significant capabilities, there will always be other systems in the organization that maintain critical business data. Systems such as customer relationship management (CRM) and enterprise resource planning (ERP) have special roles that are not replaced easily by Microsoft SharePoint. As a result, strategies must be adopted to provide interoperability between SharePoint and these systems.

In the absence of a strategy for integrating systems with SharePoint, many organizations duplicate information in SharePoint lists. Customer contact information, for example, may exist in a CRM system and also be entered into a contact list in SharePoint. ...

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