Contents
Introduction: It Should Always Have Been about Apply
1 THE CASE FOR PERFORMANCE SUPPORT
Insights from a Thought Leader: Dr. Timothy R. Clark
2 SUPPORTING PERFORMANCE @ ALL FIVE MOMENTS OF NEED
Insights from a Thought Leader: Dr. Frank Nguyen
3 ESTABLISHING PROCESS AS YOUR LEARNING AND SUPPORT BACKBONE
Insights from a Thought Leader: Dr. Ruth Clark
4 BEGINNING AT THE MOMENT OF APPLY AND DESIGNING FROM THERE
Insights from a Thought Leader: Dr. Allison Rossett
5 BROKERING YOUR LEARNING ASSETS
Insights from a Thought Leader: Dr. Maggie Martinez
6 EMPLOYING THE STRENGTH OF SOCIAL LEARNING
Insights from a Thought Leader: Mark Oehlert
7 MANAGING DELIVERABLES WITH CONTENT MANAGEMENT PRACTICES
Insights from a Thought ...
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