Acknowledgments
This book could not have been possible without the special contributions from a number of organizations, clients, executives, and practitioners. More important than contributions to this book is the recognition they deserve for efforts to advance the field of corporate performance management, the results they helped achieve for their organizations, and their value-centric approach to performance.
APQC: Carla O’Dell, President; Cindy Hubert, Executive Director; the APQC team; and numerous member company research project participants.
ASMI: Tara Shuert, Executive Director, Amanda Ward, Brynn Bradbury, and the ASMI team.
Cargill Corn Milling (CCM): Nicole Reichert for co-authoring this case. Materials and content adapted from company documents.
City of Coral Springs: Susan Grant for her substantial contributions to this case; without her it would not have been possible.
Delta Dental of Kansas, Inc: Linda Brantner, President and CEO; and Amy Ellison, VP Human Resources for their substantial contributions to this case; without them it would not have been possible.
John Wiley & Sons: Sheck Cho, Executive Editor, and the Wiley publishing team.
Lockheed Martin, IS&GS: Ken Asbury, President, Lockheed Martin (LM) Information Systems & Global Services (IS&GS)-Civil, Ken Carlsen, Director, LM IS&GS-Civil, Strategy Management, Josh Stalker, Senior Manager, LM IS&GS-Civil, Strategy Management for their substantial contributions to this case; without them it would not have been ...

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