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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process by Kimberly Watson-Hemphill

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Measuring Progress and Success

WITH LISA CUSTER, PhD

In God we trust. All others must bring data.

—W. Edwards Deming

A deployment leader at a Fortune 500 oil and gas company was frustrated with the progress of the company’s new Lean Six Sigma deployment. While there were a number of success stories from great individual projects, the general pace of project completion wasn’t meeting the organization’s expectations. The deployment leader needed more information to get to the root cause of the issue.

The original project monitoring was ad hoc by department, and it was difficult to get a consistent, high-level view. The deployment leader consulted ...

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