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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process by Kimberly Watson-Hemphill

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Bolstering Leadership Support

WITH JEFF KAHNE, PhD

I don’t know any other way to lead but by example.

—Don Shula, coach of the only perfect season in NFL history

Review the literature on leadership. Talk to experts. Talk to people in the trenches. Think about any corporate initiative you’ve been involved in. Every source will tell you that the single most important success factor for any major deployment is leadership support. That’s why, no matter how well or how poorly your deployment is going, looking for ways to further engage and support the leaders is always going to be a step you should consider if you want to improve your results.

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