Appendix A
A Complete Maturity Model
As discussed in Chapter 6, a maturity model is a framework that helps companies in three ways:
1. Understanding how deployments typically evolve
2. Evaluating the current status of a deployment
3. Setting targets for improvement
A typical maturity model describes various components of a deployment and different levels of success or maturity for each component. Our model includes the five components that have the biggest influence over the future of a deployment:
1. Strategy
2. Projects
3. Resources
4. Training
5. Culture
For each component, we have described five levels of progression, starting with Introductory ...
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