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Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

Book Description

The New and Definitive User’s Guide to Lean Six Sigma

If you’re a business manager, you already know that Lean Six Sigma is one of the most popular and powerful business tools in the world today. You also probably know that implementing the process can be more than a little challenging. This step-by-step guide shows you how to customize and apply the principles of Lean Six Sigma to your own organizational needs, giving you more options, strategies, and solutions than you’ll find in any other book on the subject. With these simple, proven techniques, you can:

* Assess your current business model and shape your future goals
* Plan and prepare a Lean Six Sigma program that’s right for your company
* Engage your leadership and your team throughout the entire process
* Align your LSS efforts with the culture and values of your business
* Develop deeper insights into your customer experience
* Master the art of project selection and pipeline management
* Tackle bigger problems and find better solutions
* Become more efficient, more productive, and more profitable

This innovative approach to the Lean Six Sigma process allows you to mold and shape your strategy as you go, making small adjustments along the way that can have a big impact. In this book, you’ll discover the most effective methods for deploying LSS at every level, from the leaders at the top to the managers in the middle to the very foundation of your company culture. You’ll hear from leading business experts who have guided companies through the LSS process—and get the inside story on how they turned those companies around. You’ll also learn how to use the latest, greatest management tools like Enterprise Kaizen, Customer Journey Maps, and Hoshin Planning. Everything you need to implement Lean Six Sigma—smoothly and successfully—is right here at your fingertips.

When it comes to running a business, there is no better way to improve efficiency, increase productivity, and escalate profits than Lean Six Sigma. And there is no better book on how to make it work than Innovating Lean Six Sigma.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Acknowledgments
  6. Introduction: The Tao of Lean Six Sigma
  7. Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative
    1. Chapter 1: What’s First?: The Big Four Questions That Shape a Deployment
      1. Big Question 1: Why?
      2. Big Question 2: What?
      3. Big Question 3: How?
      4. Big Question 4: Who?
      5. Big Four Question Alignment
      6. Creating a Virtuous Cycle
    2. Chapter 2: Bolstering Leadership Support
      1. Engaging Business Executives
      2. Supporting Sponsors
      3. Developing Deployment Leaders
    3. Chapter 3: Got Culture?
      1. Values That Support Improvement
      2. Values-Behavior Alignment
      3. Creating Better Alignment
      4. A Case Study in Culture Change
      5. Shaping Culture with Lean Six Sigma
      6. A Positive Dynamic
    4. Chapter 4: Measuring Progress and Success
      1. Measuring Outputs
      2. Measuring Inputs: The Metrics of Deployment Management
      3. Setting Up the Data Gathering System
      4. Case 1: The 100-Day Plan
      5. Case 2: Management and Results
      6. No Measurement, No Management
    5. Chapter 5: The Art and Science of Project Selection and Pipeline Management
      1. Phase 1: Ideation
      2. Phase 2: Prioritization and Selection
      3. Phase 3: Preliminary Chartering
      4. Project Launch and Pipeline Management
      5. Conclusion
    6. Chapter 6: “How Are We Doing?”: Using a Maturity Model Assessment to Evaluate Where You Are and Where You Should Go Next
      1. Maturity Model Structure
      2. How to Use a Maturity Model
      3. Defining Your Own Path Forward
  8. Part 2: Next Steps: The Smart Way to Tackle Bigger Problems, Use More Sophisticated Methods, and Push the Culture to the Next Level
    1. Prologue: What’s Next?: Options for Building on a Solid Foundation
    2. Chapter 7: Voices You Want to Hear: Developing Deeper Insights into Customer Needs
      1. Trend 1: Understanding the Customer’s Experience
      2. Trend 2: Maintaining Strong VOC Throughout the Design Process
      3. The Challenge of Understanding Customers
    3. Chapter 8: Business Process Management: Building a Strong Foundation for Implementing a Culture of Improvement
      1. The Starting Point: Critical Processes
      2. Three Phases of Process Management
      3. Implementation
      4. Integrating BPM into an Organization
      5. Keys to BPM Success
    4. Chapter 9: Quick Fixes for Big Issues: Enterprise kaizen
      1. Kaizen Events: One-Week Wonders
      2. Enterprise Kaizens
      3. Case Studies of Successful Enterprise kaizen Events
      4. Adding Enterprise kaizen to Your Toolbox
    5. Chapter 10: Linking Top to Bottom: Using Hoshin Planning for Strategy Deployment
      1. Deployment Failures that Hoshin Planning Can Solve
      2. Hoshin Planning Basics
      3. Hoshin Planning in Action
      4. Value of Hoshin Planning
    6. Chapter 11: Solving Analysis Challenges with Specialized Tools
      1. Identifying Project Opportunities Using Shingo Maps
      2. Exploring Factor Relationships with Design of Experiments
      3. Analysis Tools for Discrete Data: Logistic Regression
      4. Beyond Brainstorming: Resolving Design Contradictions with TRIZ
      5. Thinking Out of the “Black Belt” Box
    7. Chapter 12: Starting from Scratch: When and How to Use Product and Process Design Methodologies
      1. The Design Methodology
      2. DfLSS Case Studies
      3. Deploying DfLSS
      4. Using DfLSS for Competitive Advantage
    8. Chapter 13: The Healthcare Frontier: Making Progress Despite the Challenges
      1. Lean Six Sigma Applications in Healthcare
      2. Reducing Complexity
      3. Deployment Challenges in Healthcare
      4. Controlling the Controllable
  9. Appendix A: A Complete Maturity Model
  10. Index
  11. About the Authors