Inmates Are Running the Asylum, The: Why High-Tech Products Drive Us Crazy and How to Restore the Sanity

Introduction

Run for your lives—the computers are invading. Awesomely powerful computers tackling ever more important tasks with awkward, old-fashioned interfaces. As these machines leak into every corner of our lives, they will annoy us, infuriate us, and even kill a few of us. In turn, we will be tempted to kill our computers, but we won't dare because we are already utterly, irreversibly dependent on these hopeful monsters that make modern life possible.

Fortunately, we have another option. We need to fundamentally rethink how humans and machines interact. And rethink the relationship in deep and novel ways, for the fault for our burgeoning problems lies not with our machines, but with us. Humans designed the interfaces we hate; humans continue ...