Read the Online.log
The online.log is the first place you'll visit. Be sure that you know how (if any) old logfile backups are stored. You'd like to be able to go back to the initial install in your logfiles if possible. Often, a client doesn't see the utility of keeping old logs. If this is the case, suggest they be saved and compressed or saved and archived on tape. Old logfile information can be very useful in tracing problems in the system.
There are several things that you look for in your first inspection of the online.log file. First of all, it's not always called online.log. This log is named in the $ONCONFIG file. For our purposes, though, it'll be online.log. A second thing you're looking for is "smoking guns" that indicate serious ...
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