Information Technology Project Management: Providing Measurable Organizational Value, Fourth Edition

Table of contents

1. Cover Page
2. Title Page
3. Copyright
4. Dedication
5. Brief Contents
6. Contents
7. PREFACE
   1. APPROACH
   2. CHAPTER OVERVIEWS
   3. WHAT'S NEW IN THE FOURTH EDITION
   4. ORGANIZATION AND SUPPORT
   5. ACKNOWLEDGMENTS
8. About the Author
9. CHAPTER 1: The Nature of Information Technology Projects
   1. INTRODUCTION
   2. THE STATE OF IT PROJECT MANAGEMENT
   3. THE CONTEXT OF PROJECT MANAGEMENT
   4. EXTREME PROJECT MANAGEMENT
   5. THE PROJECT MANAGEMENT BODY OF KNOWLEDGE (PMBOK®)
   6. CHAPTER SUMMARY
   7. REVIEW QUESTIONS
   8. EXTEND YOUR KNOWLEDGE
   9. GLOBAL TECHNOLOGY SOLUTIONS
   10. HUSKY AIR—PILOT ANGELS
   11. HUSKY AIR ASSIGNMENT
   12. THE MARTIAL ARTS ACADEMY—SCHOOL MANAGEMENT SYSTEM
   13. CASE STUDIES
   14. BIBLIOGRAPHY
10. CHAPTER 2: Conceptualizing and Initializing the IT Project
    1. INTRODUCTION
    2. THE PROJECT LIFE CYCLE AND IT DEVELOPMENT
    3. AN INFORMATION TECHNOLOGY PROJECT METHODOLOGY (ITPM)
    4. THE BUSINESS CASE
    5. PROJECT SELECTION AND APPROVAL
    6. CHAPTER SUMMARY
    7. REVIEW QUESTIONS
    8. EXTEND YOUR KNOWLEDGE
    9. GLOBAL TECHNOLOGY SOLUTIONS
    10. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    11. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    12. CASE STUDIES
    13. BIBLIOGRAPHY
11. CHAPTER 3: The Project Infrastructure
    1. INTRODUCTION
    2. PROJECT INTEGRATION MANAGEMENT
    3. PROJECT MANAGEMENT PROCESSES
    4. PRODUCT-ORIENTED PROCESSES
    5. THE PROJECT CHARTER
    6. PROJECT PLANNING FRAMEWORK
    7. THE KICK-OFF MEETING
    8. CHAPTER SUMMARY
    9. REVIEW QUESTIONS
    10. EXTEND YOUR KNOWLEDGE
    11. GLOBAL TECHNOLOGY SOLUTIONS
    12. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    13. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    14. CASE STUDIES
    15. BIBLIOGRAPHY
12. CHAPTER 4: The Human Side of Project Management
    1. INTRODUCTION
    2. ORGANIZATION AND PROJECT PLANNING
    3. THE PROJECT TEAM
    4. THE PROJECT ENVIRONMENT
    5. CHAPTER SUMMARY
    6. REVIEW QUESTIONS
    7. EXTEND YOUR KNOWLEDGE
    8. GLOBAL TECHNOLOGY SOLUTIONS
    9. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    10. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    11. CASE STUDIES
    12. CASE STUDIES
    13. BIBLIOGRAPHY
13. CHAPTER 5: Defining and Managing Project and Product Scope
    1. INTRODUCTION
    2. SCOPE PLANNING
    3. PROJECT SCOPE DEFINITION
    4. PROJECT SCOPE VERIFICATION
    5. SCOPE CHANGE CONTROL
    6. CHAPTER SUMMARY
    7. REVIEW QUESTIONS
    8. EXTEND YOUR KNOWLEDGE
    9. GLOBAL TECHNOLOGY SOLUTIONS
    10. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    11. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    12. CASE STUDIES
    13. BIBLIOGRAPHY
14. CHAPTER 6: The Work Breakdown Structure and Project Estimation
    1. INTRODUCTION
    2. THE WORK BREAKDOWN STRUCTURE (WBS)
    3. PROJECT ESTIMATION
    4. SOFTWARE ENGINEERING METRICS AND APPROACHES
    5. COCOMO
    6. WHAT IS THE BEST WAY TO ESTIMATE IT PROJECTS?
    7. CHAPTER SUMMARY
    8. WEB SITES TO VISIT
    9. REVIEW QUESTIONS
    10. EXTEND YOUR KNOWLEDGE
    11. GLOBAL TECHNOLOGY SOLUTIONS
    12. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    13. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    14. CASE STUDIES
    15. MICROSOFT PROJECT TUTORIAL 1—CREATING THE WORK BREAKDOWN STRUCTURE (WBS)
    16. BIBLIOGRAPHY
15. CHAPTER 7: The Project Schedule and Budget
    1. INTRODUCTION
    2. DEVELOPING THE PROJECT SCHEDULE
    3. PROJECT MANAGEMENT SOFTWARE TOOLS
    4. DEVELOPING THE PROJECT BUDGET
    5. FINALIZING THE PROJECT SCHEDULE AND BUDGET
    6. CHAPTER SUMMARY
    7. REVIEW QUESTIONS
    8. EXTEND YOUR KNOWLEDGE
    9. GLOBAL TECHNOLOGY SOLUTIONS
    10. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    11. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    12. CASE STUDIES
    13. MICROSOFT PROJECT TUTORIAL 2—THE BASELINE PROJECT PLAN
    14. BIBLIOGRAPHY
16. CHAPTER 8: Managing Project Risk
    1. INTRODUCTION
    2. IT PROJECT RISK MANAGEMENT PLANNING PROCESS
    3. IDENTIFYING IT PROJECT RISKS
    4. RISK ANALYSIS AND ASSESSMENT
    5. RISK STRATEGIES
    6. RISK MONITORING AND CONTROL
    7. RISK RESPONSE AND EVALUATION
    8. CHAPTER SUMMARY
    9. WEB SITES TO VISIT
    10. REVIEW QUESTIONS
    11. EXTEND YOUR KNOWLEDGE
    12. GLOBAL TECHNOLOGY SOLUTIONS
    13. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    14. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    15. CASE STUDIES
    16. BIBLIOGRAPHY
17. CHAPTER 9: Project Communication, Tracking, and Reporting
    1. INTRODUCTION
    2. MONITORING AND CONTROLLING THE PROJECT
    3. THE PROJECT COMMUNICATIONS PLAN
    4. PROJECT METRICS
    5. REPORTING PERFORMANCE AND PROGRESS
    6. INFORMATION DISTRIBUTION
    7. CHAPTER SUMMARY
    8. REVIEW QUESTIONS
    9. EXTEND YOUR KNOWLEDGE
    10. GLOBAL TECHNOLOGY SOLUTIONS
    11. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    12. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    13. CASE STUDIES
    14. MICROSOFT PROJECT TUTORIAL 3—TRACKING AND REPORTING
    15. BIBLIOGRAPHY
18. CHAPTER 10: IT Project Quality Management
    1. INTRODUCTION
    2. QUALITY TOOLS AND PHILOSOPHIES
    3. QUALITY SYSTEMS
    4. THE IT PROJECT QUALITY PLAN
    5. CHAPTER SUMMARY
    6. REVIEW QUESTIONS
    7. EXTEND YOUR KNOWLEDGE
    8. GLOBAL TECHNOLOGY SOLUTIONS
    9. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    10. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    11. CASE STUDIES
    12. BIBLIOGRAPHY
19. CHAPTER 11: Managing Organizational Change, Resistance, and Conflict
    1. INTRODUCTION
    2. THE NATURE OF CHANGE
    3. THE CHANGE MANAGEMENT PLAN
    4. DEALING WITH RESISTANCE AND CONFLICT
    5. CHAPTER SUMMARY
    6. REVIEW QUESTIONS
    7. EXTEND YOUR KNOWLEDGE
    8. GLOBAL TECHNOLOGY SOLUTIONS
    9. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    10. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    11. CASE STUDIES
    12. BIBLIOGRAPHY
20. CHAPTER 12: Project Procurement Management and Outsourcing
    1. INTRODUCTION
    2. PROJECT PROCUREMENT MANAGEMENT
    3. OUTSOURCING
    4. CHAPTER SUMMARY
    5. REVIEW QUESTIONS
    6. EXTEND YOUR KNOWLEDGE
    7. GLOBAL TECHNOLOGY SOLUTIONS
    8. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    9. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    10. CASE STUDIES
    11. BIBLIOGRAPHY
21. CHAPTER 13: Leadership and Ethics
    1. INTRODUCTION
    2. PROJECT LEADERSHIP
    3. ETHICS IN PROJECTS
    4. MULTICULTURAL PROJECTS
    5. CHAPTER SUMMARY
    6. REVIEW QUESTIONS
    7. EXTEND YOUR KNOWLEDGE
    8. GLOBAL TECHNOLOGY SOLUTIONS
    9. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    10. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    11. CASE STUDIES
    12. BIBLIOGRAPHY
22. CHAPTER 14: Project Implementation, Closure, and Evaluation
    1. INTRODUCTION
    2. PROJECT IMPLEMENTATION
    3. ADMINISTRATIVE CLOSURE
    4. PROJECT EVALUATION
    5. CHAPTER SUMMARY
    6. REVIEW QUESTIONS
    7. EXTEND YOUR KNOWLEDGE
    8. GLOBAL TECHNOLOGY SOLUTIONS
    9. HUSKY AIR ASSIGNMENT—PILOT ANGELS
    10. THE MARTIAL ARTS ACADEMY (MAA)—SCHOOL MANAGEMENT SYSTEM
    11. CASE STUDIES
    12. BIBLIOGRAPHY
23. APPENDIX: An Introduction to Function Point Analysis
    1. BACKGROUND
    2. WHAT PRECISELY IS A FUNCTION POINT?
    3. HOW TO CONDUCT A FUNCTION POINT ANALYSIS
    4. BIBLIOGRAPHY
24. INDEX