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Information Technology Infrastructure Library (ITIL) - Service Operation

Video Description

This entry level courses offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. Service Operation focuses on delivery and control process activities and aims for a steady state of managing services.

Table of Contents

  1. Module 1: Service Operation Introduction
    1. Introduction 00:03:22
    2. Syllabus Exam Overview And Testing Tips 00:20:19
    3. Service Operation Introduction Part 1 00:21:26
    4. Service Operation Introduction Part 2 00:20:39
    5. Service Operation Introduction Part 3 00:14:04
    6. Service Operation Introduction Part 4 00:17:52
    7. Service Operation Introduction Part 5 00:13:08
  2. Module 2: Service Management As a Practice
    1. Service Management As A Practice Part 1 00:16:32
    2. Service Management As A Practice Part 2 00:18:32
    3. Service Management As A Practice Part 3 00:15:21
  3. Module 3: Service Operation Principles
    1. Service Operation Principles Part 1 00:17:28
    2. Service Operation Principles Part 2 00:21:35
    3. Service Operation Principles Part 3 00:20:36
    4. Service Operation Principles Part 4 00:17:49
  4. Module 4: Service Operation Process
    1. Service Operation Process Part 1 00:16:38
    2. Service Operation Process Part 2 00:19:50
    3. Service Operation Process Part 3 00:17:10
    4. Incident Management Part 1 00:21:53
    5. Incident Management Part 2 00:19:05
    6. Problem Management 00:24:46
    7. Request Fulfillment 00:20:34
    8. Access Management 00:25:33
  5. Module 5: Common Service Operation Activities
    1. Common Service Operation Activities Part 1 00:19:21
    2. Common Service Operation Activities Part 2 00:16:22
    3. Common Service Operation Activities Part 3 00:15:40
    4. Common Service Operation Activities Part 4 00:17:47
  6. Module 6: Organizing For Service Operation
    1. Organizing For Service Operation Part 1 00:24:47
    2. Organizing For Service Operation Part 2 00:18:32
    3. Organizing For Service Operation Part 3 00:17:03
    4. Roles Part 1 00:16:30
    5. Roles Part 2 00:17:10
  7. Module 7: Technology Considerations
    1. Technology Considerations 00:16:19
  8. Module 8: Service Operation
    1. Implementation Of Service Operation 00:11:22
    2. Challenges, Risks, And Critical Success Factors 00:06:51
    3. Conclusion 00:00:22