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Information Technology Infrastructure Library (ITIL 2011)

Video Description

The ITIL Foundations Training Package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace. The ITIL (the IT Infrastructure Library) Foundations certification training course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

Table of Contents

  1. ITIL Version 3 Foundations
    1. Introduction Part1 00:01:09
    2. Introduction Part2 00:03:26
    3. Version 2 Part1 00:02:19
    4. Version 2 Part2 00:02:08
    5. Service Lifecycle 00:02:53
  2. Module 1
    1. Continual Service Improvement 00:02:59
    2. Foundations and Cycles 00:04:48
    3. Public vs. Proprietary 00:03:28
    4. Plan-Do-Check-Act Cycle 00:03:39
    5. Process Model 00:04:26
    6. Core Components 00:02:45
    7. Responsible-Accountable-Consulted-Informed 00:05:53
    8. Guiding Principles 00:02:07
    9. 7-Step Process 00:05:36
    10. Terms 00:04:01
    11. Test Prep Part1 00:03:51
    12. Test Prep Part2 00:03:09
    13. Review Part1 00:03:37
    14. Review Part2 00:02:55
  3. Module 2
    1. Service Lifecycle PArt1 00:00:19
    2. Service Lifecycle Part2 00:00:50
    3. Phases 00:04:30
    4. Lifecycle Model 00:02:13
    5. Provider Benefits 00:04:45
    6. Customer Benefits 00:03:53
    7. Automation and Service Management 00:05:00
    8. Governance 00:03:17
    9. Strategy Phase Process Part1 00:00:34
    10. Strategy Phase Process Part2 00:01:25
    11. Design Phase Process 00:01:41
    12. Transition Phase Process 00:02:37
    13. Operation Phase Process 00:02:26
    14. Improvement Phase Process 00:00:52
    15. Test Prep 00:05:32
    16. Review Part1 00:05:05
    17. Review Part2 00:00:21
  4. Module 3
    1. Service Strategy Part1 00:01:02
    2. Service Strategy Part2 00:03:33
    3. Vetting Service Strategy 00:03:50
    4. Value Creation 00:03:20
    5. Difference of Service Part1 00:00:24
    6. Difference of Service Part2 00:01:25
    7. Difference of Service Part3 00:01:18
    8. Difference of Service Part4 00:02:34
    9. Utility and Warranty 00:03:29
    10. Resources and Capabilities 00:01:01
    11. Strategic Assets Positioning 00:03:39
    12. Service Management 00:02:35
    13. Business Case 00:05:37
    14. Service Model 00:03:01
    15. Risk Management 00:04:05
    16. Service Strategy Processes 00:00:23
    17. Service Portfolio Management Part1 00:02:26
    18. Service Portfolio Management Part2 00:02:34
    19. The Service Portfolio Part1 00:04:38
    20. The Service Portfolio Part2 00:05:57
    21. Demand Management Part1 00:04:25
    22. Demand Management Part2 00:00:37
    23. Financial Management Part1 00:01:26
    24. Financial Management Part2 00:01:52
    25. Financial Management Part3 00:03:42
    26. Test Prep 00:04:42
    27. Review Part1 00:08:24
    28. Review Part2 00:00:11
  5. Module 4
    1. Service Design Part1 00:00:22
    2. Service Design Part2 00:05:06
    3. Service Design Part3 00:00:25
    4. Service Design Part4 00:02:53
    5. Service Design Package 00:04:50
    6. Business Change Process Model 00:04:06
    7. Design Management 00:02:32
    8. Five Aspects of Service Design 00:01:44
    9. Service Solutions 00:02:24
    10. Service Portfolio 00:01:14
    11. Service Status 00:02:53
    12. Management Systems and Tech Architectures 00:00:54
    13. Process Design Part1 00:00:33
    14. Process Design Part2 00:00:24
    15. Process Design Part3 00:01:33
    16. Process Design Part4 00:01:08
    17. Process Design Part5 00:00:40
    18. Measurement, Methods and Metrics 00:03:14
    19. The Four P's of Design 00:01:11
    20. Design Constraints Part1 00:03:18
    21. Design Constraints Part2 00:00:41
    22. Design Coordination 00:04:26
    23. Service Catalog Management Part1 00:05:26
    24. Service Catalog Management Part2 00:04:06
    25. Service Level Management Part1 00:04:10
    26. Service Level Management Part2 00:05:28
    27. Service Level Management Part3 00:05:43
    28. Availability Management Part1 00:04:05
    29. Availability Management Part2 00:06:23
    30. Availability Management Part3 00:04:32
    31. Capacity Management 00:06:32
    32. IT Service Continuity Management 00:09:03
    33. Information Security Management 00:04:39
    34. Supplier Management 00:06:00
    35. Test Prep 00:07:47
    36. Review Part1 00:06:54
    37. Review Part2 00:00:15
  6. Module 5
    1. Service Transition Part1 00:00:39
    2. Service Transition Part2 00:03:39
    3. Service Transition Part3 00:02:25
    4. Service Transition Part4 00:01:09
    5. Change Management Part1 00:03:13
    6. Change Management Part2 00:06:43
    7. Change Management Part3 00:03:11
    8. The Seven R's of Change 00:05:08
    9. Service Assets and Configuration Management 00:07:37
    10. Knowledge Management 00:03:07
    11. Release and Deployment Management 00:05:14
    12. Transition Planning and Support 00:04:35
    13. Service Validation and Testing 00:03:14
    14. Test Prep 00:07:25
    15. Review Part1 00:06:09
    16. Review Part2 00:00:15
  7. Module 6
    1. Service Operation Part1 00:00:37
    2. Service Operation Part2 00:02:17
    3. Service Operation Part3 00:04:07
    4. Service Operation Part4 00:06:14
    5. Incident Management Part1 00:05:16
    6. Incident Management Part2 00:04:03
    7. Problem Management Part1 00:02:02
    8. Problem Management Part2 00:01:50
    9. Problem Management Part3 00:03:00
    10. Problem Management Part4 00:04:12
    11. Event Management 00:02:50
    12. Event Classification 00:03:35
    13. Request Fulfillment 00:02:37
    14. Access Management 00:02:48
    15. Service Desk 00:06:17
    16. Technical Management 00:01:03
    17. Application Management 00:01:20
    18. IT Operations Management 00:01:42
    19. Test Prep 00:05:46
    20. Review Part1 00:04:46
    21. Review Part2 00:00:13
  8. Final Review
    1. Service Lifecycle Part1 00:00:29
    2. Service Lifecycle Part2 00:00:33
    3. Service Lifecycle Part3 00:01:06
    4. Service Lifecycle Part4 00:00:59
    5. Service Lifecycle Part5 00:00:55
    6. Service Lifecycle Part6 00:01:00
    7. Service Lifecycle Part7 00:03:51
    8. Service Lifecycle Part8 00:00:25
    9. Service Strategy Part1 00:02:00
    10. Service Strategy Part2 00:00:44
    11. Service Strategy Part3 00:00:35
    12. Service Strategy Part4 00:01:06
    13. Service Strategy Part5 00:01:02
    14. Service Strategy Part6 00:00:35
    15. Service Design Part1 00:00:39
    16. Service Design Part2 00:00:41
    17. Service Design Part3 00:00:23
    18. Service Design Part4 00:00:34
    19. Service Design Part5 00:00:15
    20. Service Design Part6 00:00:44
    21. Service Design Part7 00:01:39
    22. Service Design Part8 00:00:53
    23. Service Design Part9 00:02:09
    24. Service Design Part10 00:00:52
    25. Service Design Part11 00:01:00
    26. Service Design Part12 00:00:45
    27. Service Design Part13 00:00:46
    28. Service Transition Part1 00:00:56
    29. Service Transition Part2 00:01:07
    30. Service Transition Part3 00:00:36
    31. Service Transition Part4 00:00:22
    32. Service Transition Part5 00:00:41
    33. Service Transition Part6 00:00:42
    34. Service Operation Part1 00:00:41
    35. Service Operation Part2 00:01:17
    36. Service Operation Part3 00:01:20
    37. Service Operation Part4 00:00:17
    38. Service Operation Part5 00:00:39