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Information Technology for Management: Advancing Sustainable, Profitable Business Growth, 9th edition

Book Description

Information Technology for Management by Turban, Volonino & Wood engages students with up-to-date coverage of the most important IT trends today. Over the years, this leading IT textbook had distinguished itself with an emphasis on illustrating the use of cutting edge business technologies for achieving managerial goals and objectives. The 9th ed continues this tradition with coverage of emerging trends in Mobile Computing and Commerce, IT virtualization, Social Media, Cloud Computing and the Management and Analysis of Big Data along with advances in more established areas of Information Technology.

The book prepares students for professional careers in a rapidly changing and competitive environment by demonstrating the connection between IT concepts and practice more clearly than any other textbook on the market today.

Each chapter contains numerous case studies and real world examples illustrating how businesses increase productivity, improve efficiency, enhance communication and collaboration, and gain competitive advantages through the use of Information Technologies.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Brief Contents
  5. Contents
  6. PREFACE
    1. Engaging Students to Assure Learning
    2. New and Enhanced Features of 9th Edition
    3. Supplementary Materials
    4. Acknowledgments
  7. Part I: Maximizing the Value of Data and Information Technology
    1. Chapter 1: A Look Toward the Future of Information Technology
      1. CASE 1 OPENING CASE Need Start-Up Cash? Try Crowdfunding at Kickstarter.com
      2. 1.1 IT and Management Opportunities and Challenges
      3. IT at Work 1.1 Watson Wins Jeopardy, Leaving Human Champions in its Silicon Dust
      4. 1.2 Top Management Concerns and Influential ITs
      5. IT at Work 1.2 Federal Cloud Computing Strategy
      6. IT at Work 1.3 The Internet of Things
      7. 1.3 IT Agility, Consumerization, and Competitive Advantage
      8. IT at Work 1.4 Radical Change in Opportunities to Gain a Competitive Advantage
      9. 1.4 Strategic Planning and Competitive Models
      10. IT at Work 1.5 Finding Qualified Talent
      11. 1.5 Why IT is Important to Your Career, and IT Careers
      12. IT at Work 1.6 Cloud Computing Is Changing the Nature of Jobs
      13. Key Terms
      14. Evaluate and Expand Your Learning
      15. CASE 2 BUSINESS CASE Building a Sustainable Big City with a Competitive Edge
      16. CASE 3 VIDEO CASE, PUBLIC SECTOR ACCESS NYC—IT Strategy and Transformation
      17. Data Analysis & Decision Making
      18. Resources on the Book's Web site
      19. References
    2. Chapter 2: Information Management and IT Architecture
      1. CASE 1 OPENING CASE Paul McCartney's Artistic Legacy (and Its IT Architecture)
      2. 2.1 Information Management in the 2010s
      3. IT at Work 2.1 When ISs Fail, The Problem May Be the IT Architecture
      4. 2.2 IT Architecture
      5. IT at Work 2.2 Gartner's View of Enterprise Architecture
      6. 2.3 Information Systems and IT Infrastructure
      7. IT at Work 2.3 Feedback and Incentives Improve Performance at 1-800-Contacts
      8. 2.4 Cloud Computing and Services
      9. IT at Work 2.4 Cloud Pro Leverages iPad's touch: Benefits Start-Ups
      10. 2.5 Virtualization and VM (Virtual Machines)
      11. IT at Work 2.5 Liberty Wines Improves Business Continuity with Virtualization
      12. Key Terms
      13. Evaluate and Expand Your Learning
      14. CASE 2 BUSINESS CASE Online Gamers' Statistics Stored in the Cloud
      15. CASE 3 VIDEO CASE Three Cloud Computing Case Studies
      16. Data Analysis & Decision Making
      17. Resources on the Book's Web Site
      18. References
    3. Chapter 3: Database, Data Warehouse, and Data Mining
      1. CASE 1 OPENING CASE Zero-Downtime at BNP Paribas
      2. 3.1 Database Technology
      3. IT at Work 3.1 Data Errors Increase Cost of Care by Billions of Dollars and Risk Lives
      4. 3.2 Data Warehouse and Data Mart Technology
      5. 3.3 Data and Text Mining
      6. IT at Work 3.2 U.S. Military Uses Data Mining Spy Machine for Cultural Intelligence
      7. IT at Work 3.3 Are There Places Not to Use Analytics?
      8. 3.4 Business Intelligence (BI) and Analytics
      9. IT at Work 3.4 BI for Finance
      10. 3.5 Digital and Physical Document Management
      11. IT at Work 3.5 How Companies Use Document Management Systems
      12. Key Terms
      13. Evaluate and Expand Your Learning
      14. CASE 2 BUSINESS CASE Global Defense Contractor Gains Competitive Edge with Analytics
      15. CASE 3 VIDEO CASE Privacy vs. Convenience: How We Enable Data Mining
      16. Data Analysis & Decision Making
      17. Resources on the Book's Website
      18. References
    4. Chapter 4: Networks, Collaboration, and Sustainability
      1. CASE 1 OPENING CASE Mobile Network Gives Haneda Airport Its Competitive Edge
      2. 4.1 Business IT Networks and Components
      3. IT at Work 4.1 Hospital of the Future Built on Mobile Network Infrastructure
      4. IT at Work 4.2 Net Neutrality vs. Traffic Shaping
      5. 4.2 Wireless Network Applications and Mobile Infrastructure
      6. IT at Work 4.3 Mobile and Virtual Care
      7. 4.3 Network Management and Search
      8. IT at Work 4.4 U.S. Customs' Network Crash Strands Passengers
      9. IT at Work 4.5 Canada's Labatt Brewer Builds “The Pub,” an Intranet for Enterprise Collaboration and Search
      10. 4.4 Collaboration and Communication Technologies
      11. 4.5 Sustainability and Ethical Issues
      12. IT at Work 4.6 Eco-Sustainable Networks Cut Carbon Emissions by 42 Percent
      13. Key Terms
      14. Evaluate and Expand Your Learning
      15. CASE 2 BUSINESS CASE Avoiding a Future of Crippling Car Congestion
      16. CASE 3 VIDEO CASE Advocate Health Care Achieves Fast ROI with Business Video
      17. Data Analysis & Decision Making
      18. Resources on the Book's Web Site
      19. References
    5. Chapter 5: CyberSecurity, Compliance, and Business Continuity
      1. CASE 1 OPENING CASE Managing BYOD Security Risks
      2. 5.1 Up Close Look at Cybercrimes, Criminals, and Motivations
      3. IT at Work 5.1 Global State of Information Security Survey
      4. IT at Work 5.2 Traveling Electronically-Clean
      5. 5.2 IS Vulnerabilities and Threats
      6. IT at Work 5.3 Money Laundering, Organized Crime, and Terrorist Financing
      7. IT at Work 5.4 COBIT and IT Governance Best Practices
      8. 5.3 Defending Against Fraud
      9. 5.4 Information Assurance and Risk Management
      10. 5.5 Network Security
      11. 5.6 Internal Control and Compliance
      12. 5.7 Business Continuity and Auditing
      13. Key Terms
      14. Evaluate and Expand Your Learning
      15. CASE 2 BUSINESS CASE Army Deploys Androids, Securely
      16. CASE 3 VIDEO CASE Cars, Appliances Could Be Hack Targets
      17. Data Analysis & Decision Making
      18. Resources on the Book's Website
      19. References
  8. Part II: Digital, Mobile and Social Commerce
    1. Chapter 6: E-Business & E-Commerce Models and Strategies
      1. CASE 1 OPENING CASE The Google Universe
      2. 6.1 E-Business Challenges and Strategies
      3. IT at Work 6.1 Online Auctions for Commerce
      4. 6.2 Business-to-Consumer (B2C) e-Commerce
      5. IT at Work 6.2 Amazon.com 's IT Patents Create Competitive Edge
      6. IT at Work 6.3 ING Direct, The Largest Online Bank
      7. 6.3 Business-to-Business (B2B) e-Commerce and e-Procurement
      8. 6.4 E-Government and Public Sector IT Trends
      9. IT at Work 6.5 Apps for Democracy Community Initiative
      10. 6.5 E-Commerce Support Services and Digital Marketing Communications
      11. IT at Work 6.6 E-Money: The Future Currency
      12. 6.6 E-Business Ethics and Legal Issues
      13. Key Terms
      14. Evaluate and Expand Your Learning
      15. CASE 2 E-GOVERNMENT Increasing Productivity and Efficiency with Cloud and Mobile Technologies
      16. CASE 3 VIDEO CASE Finding Your Dream Home in the Age of E-Commerce
      17. Data Analysis & Decision Making
      18. Resources on the Book's web site
      19. References
    2. Chapter 7: Mobile Technologies and Commerce
      1. CASE 1 OPENING CASE Macy's Races Ahead With Mobile Retail Strategies
      2. 7.1 Mobile Computing Technology
      3. IT at Work 7.1 Trend: From Desktops to Mobile Apps
      4. 7.2 Mobile Commerce
      5. IT at Work 7.2 Angry Birds Make Mobile Game Developers Happy
      6. IT at Work 7.3 Wireless Marketing and Advertising in Action
      7. 7.3 Mobile Transactions and Financial Services
      8. 7.4 Location-Based Services and Commerce
      9. IT at Work 7.4 The Highway 91 Project
      10. 7.5 Mobile Enterprise Applications
      11. IT at Work 7.5 NextBus: Superb Customer Service
      12. Key Terms
      13. Evaluate and Expand Your Learning
      14. Case 2 Chegg Takes Textbooks Mobile
      15. CASE 3 VIDEO CASE Future Tech: Searching with Pictures Using MVS
      16. Data Analysis & Decision Making
      17. Resources on the Book's Web Site
      18. References
    3. Chapter 8: Web 2.0 and Social Media
      1. CASE 1 OPENING CASE Organizations WOW Customers with Social Customer Service
      2. 8.1 Web 2.0 and Social Media
      3. IT at Work 8.1 The Value of Mashups
      4. 8.2 Virtual Communities and Social Networking Services
      5. IT at Work 8.2 Addressing Social Media Privacy Concerns
      6. 8.3 Enterprise 2.0—Social Networks and Tools for Business
      7. IT at Work 8.3 Recruiters Use Professional Networking Sites
      8. IT at Work 8.4 Blenders Achieve Online Popularity with ISM
      9. 8.4 Social Media Metrics: Measuring the Conversation
      10. IT at Work 8.5 Haley Marketing Group Enhances SEO through Social Media
      11. 8.5 The Future: Web 3.0
      12. Key Terms
      13. Evaluate and Expand Your Learning
      14. CASE 2 BUSINESS CASE Is Google+ a Better Social Network?
      15. CASE 3 VIDEO CASE Danone Activia Engages Customers Using Social Media
      16. Data Analysis & Decision Making
      17. Resources on the Book's Web Site
      18. References
  9. Part III: Enterprise Systems and Analytics
    1. Chapter 9: Functional Area and Compliance Systems
      1. CASE 1 OPENING CASE International Speedway Gets Lean
      2. 9.1 Management Levels and Functional Systems
      3. IT at Work 9.1 Standard Operating Procedures for Securing Transaction Data, an Outline
      4. IT at Work 9.2 Real-time Reporting Improves Sales at First Choice Ski
      5. 9.2 Manufacturing, Production, and Transportation Systems
      6. IT at Work 9.3 Total Visibility, a SaaS Transportation Management System
      7. 9.3 Sales and Marketing Systems
      8. IT at Work 9.4 Google's Microsurvey Market Research Offers New Revenue Model for Online Publishers
      9. 9.4 Accounting, Finance, and Compliance Systems
      10. IT at Work 9.5 SEC Requires Interactive Data Reporting Using XBRL
      11. IT at Work 9.6 Employee Is a Serial Fraudster
      12. IT at Work 9.7 Lax Accounting Systems Enable Employee Fraud
      13. 9.5 Human Resources Information Systems, Compliance, and Ethics
      14. Key Terms
      15. Evaluate and Expand Your Learning
      16. CASE 2 BUSINESS CASE Station Casinos' Loyalty Program
      17. CASE 3 VIDEO CASE Superior Manufacturing Wipes the Competition
      18. Data Analysis & Decision Making
      19. Resources on the Book's Web site
      20. References
    2. Chapter 10: Enterprise Systems and Applications
      1. CASE 1 OPENING CASE Managing the U.S. Munitions Supply Chain
      2. 10.1 Enterprise Systems
      3. 10.2 Enterprise Resource Planning (ERP) Systems
      4. IT at Work 10.1 Four Rules for selecting an ERP
      5. IT at Work 10.2 ERP Enables Agility, a Competitive Asset for Manufacturers
      6. 10.3 Supply Chain Management (SCM) Systems
      7. IT at Work 10.3 Track and Trace Technologies Lead to Safer Food and Lower Costs
      8. 10.4 Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems
      9. IT at Work 10.4 Warner-Lambert Collaborates with Retailers
      10. 10.5 Customer Relationship Management (CRM) Systems
      11. IT at Work 10.5 1-800-Flowers.com Uses Data Mining for CRM
      12. Key Terms
      13. Evaluate and Expand Your Learning
      14. CASE 2 BUSINESS CASE Supply Chain Collaboration in the Cloud at Lenovo
      15. CASE 3 VIDEO CASE Supply Chain Performance Management
      16. Data Analysis & Decision Making
      17. Resources on the Book's Web Site
      18. References
    3. Chapter 11: Performance Management using Data Visualization, Mashups, and Mobile Intelligence
      1. CASE 1 OPENING CASE Data Viz iPad App Improves America First's Performance
      2. 11.1 Data Visualization and Data Discovery
      3. IT at Work 11.1 eBay Moves to Self-Service Data Discovery
      4. 11.2 Enterprise Data Mashups
      5. 11.3 Business Dashboards
      6. IT at Work 11.2 Dashboards in Action at Hartford Hospital
      7. 11.4 Mobile Dashboards and Intelligence
      8. Key Terms
      9. Evaluate and Expand Your Learning
      10. CASE 2 VISUALIZATION CASE Are You Ready for Some Football?
      11. CASE 3 VIDEO CASE Mashup-Driven Dashboards and Reporting
      12. Data Analysis & Decision Making
      13. Resources on the Book's Web Site
      14. References
  10. Part IV: IT Planning, Strategy, and Ethics
    1. Chapter 12: IT Strategy, Sourcing, and Vendor Relationships
      1. CASE 1 OPENING CASE Consumer Banks Reinvent with New Business and IT Strategies
      2. 12.1 IT Strategy and the Strategic Planning Process
      3. IT at Work 12.1 IT Steering Committees
      4. 12.2 IT Governance
      5. 12.3 Aligning IT with Business Strategy
      6. IT at Work 12.2 The Strategic CIO
      7. 12.4 IT Operating Plans and Sourcing Strategies
      8. IT at Work 12.3 eBay Challenging Transition to BPO
      9. IT at Work 12.4 AstraZeneca Sources R&D, Manufacturing, and IT
      10. IT at Work 12.5 JP Morgan Chase Moves from Outsourcing to Insourcing
      11. 12.5 IT Vendor Relationships
      12. Key Terms
      13. Evaluate and Expand Your Learning
      14. CASE 2 BUSINESS CASE Puma Sources Its Billing Department
      15. CASE 3 WEBINAR CASE Strategic Value of Health Info Exchange at UMass Memorial
      16. Data Analysis & Decision Making
      17. Resources on the Book's Web Site
      18. References
    2. Chapter 13: Business Process and Project Management
      1. CASE 1 OPENING CASE AutoTrader.com 's Order Process Goes from Fragile to Flexible
      2. 13.1 Business Process Management (BPM)
      3. IT at Work 13.1 Fortune 500 Insurance Provider Automates Its Invoice Dispute Process
      4. IT at Work 13.2 Microsoft International's HR Team Optimizes Business Processes
      5. IT at Work 13.3 Financial Industry Regulatory Authority (FINRA) SOA Project
      6. 13.2 Software Architecture and IS Design
      7. IT at Work 13.4 High-Tech Census Project Fails—An Analysis
      8. 13.3 IT Project Management
      9. 13.4 Systems Development
      10. Key Terms
      11. Evaluate and Expand Your Learning
      12. CASE 2 BUSINESS CASE Pep Boys' IT Planning Process
      13. CASE 3 VIDEO CASE BlueWorksLive
      14. Process Modeling Using ARIS Express and Blueprint
      15. Resources on the Book's Web site
      16. References
    3. Chapter 14: IT Ethics and Responsible Conduct
      1. CASE 1 OPENING CASE Recognizing Corporate Social Media Discrimination
      2. 14.1 Can IT Cut its Global Carbon Footprint? Can Users?
      3. IT at Work 14.1 Three Green IT Myths
      4. 14.2 Responsible Conduct
      5. IT at Work 14.2 CEO's Blogging Is a Federal Crime
      6. 14.3 Connectivity Overload and a Culture of Distraction
      7. 14.4 On the Verge of a New Tech Revolution
      8. Key Terms
      9. Evaluate and Expand Your Learning
      10. CASE 2 BUSINESS CASE Target's Big Data Analytics Know Too Much
      11. CASE 3 VIDEO CASE Backlash against Google Street View
      12. Simulation: Global Warming Calculator
      13. Resources on the Book's Website
      14. References
  11. Glossary
  12. Organization Index
  13. Name Index
  14. Subject Index