Information Technology for Management: Improving Strategic and Operational Performance, 8th Edition

Chapter 9. Operational Planning and Control Systems

• Chapter 9 Link Library

• Quick Look at Chapter 9

• Scandinavian Food Retailer Axfood Integrates Operations

• 9.1 Management Levels, Functions, and Operational Systems

• 9.2 Manufacturing and Production Systems

• 9.3 Sales and Marketing Systems

• 9.4 Accounting and Finance Systems

• 9.5 Human Resource Systems

• Business Case: SunWest Foods Blends Data Silos into Real-Time Business Knowledge

• Nonprofit Case: Wireless Inventory Management at Dartmouth-Hitchcock Medical Center

• Analysis Using Spreadsheets: Calculation of Labor Savings at SunWest Foods

• Cases on Student Web site

• 9.1 Dollar General Uses Integrated Software

• 9.2 Regent Inns: Successful Implementation of E-Procurement

• 9.3 Musco Food Uses IT to Improve Sales and Operations

• References

Learning Objectives

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Data sets, including profit margins data360.org

Web Analytics Association webanalyticsassociation.org/

Piwik, open source ...