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Information Technology for Management: Improving Strategic and Operational Performance, 8th Edition

Book Description

Up-to-date coverage on how new technology is changing the way organizations operate and compete

Every day, new technology influences how organizations operate and compete in the current global environment, and this updated edition of a classic provides authoritative and streamlined coverage of this evolving topic. High-profile topics are discussed, such as social networks, green IS, and business intelligence, and global examples span a wide range of subject matter. You'll explore IT governance, connectivity that blurs public and private lives, sustainability, enterprise social media, and viral and social marketing.

  • Offers completely updated coverage on the evolving topic of the way organizations operate and compete in the current global environment

  • Addresses issues involving social networks, green IS, and business intelligence

  • Features real-world examples that deal with international issues

Packed with real-world examples and coverage of international topics, Information Technology for Management, Eighth Edition, is critical reading for anyone involved in this field.

Table of Contents

  1. Copyright
  2. PREFACE
    1. Organization of the Book
    2. New and Enhanced Features of this Text
    3. Hallmark Features of this Text
    4. Pedagogical Features
    5. Supplementary Materials
    6. Acknowledgments
  3. ABOUT THE AUTHORS
  4. I. Understanding Information Systems that Support Organizational Performance
    1. 1. Information Systems in the 2010s
      1. 1.1. Positioning IT to Optimize Performance
        1. 1.1.1. Positioning IT to Optimize Performance
      2. 1.2. IT at Work 1.1
      3. 1.3. IT at Work 1.2
        1. 1.3.1. Information Systems and Information Technology: Core Concepts
      4. 1.4. IT at Work 1.3
        1. 1.4.1. Business Performance Management and Measurement
      5. 1.5. IT at Work 1.4
        1. 1.5.1. Strategic Planning and Competitive Models
      6. 1.6. IT at Work 1.5
        1. 1.6.1. Why IT Is Important to Your Career, and IT Careers
        2. 1.6.2. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        3. 1.6.3. Questions for Discussion
        4. 1.6.4. Exercises and Projects
        5. 1.6.5. Group Assignments and Projects
        6. 1.6.6. Internet Exercises
      7. 1.7. BUSINESS CASE
      8. 1.8. PUBLIC SECTOR CASE
      9. 1.9. ANALYSIS USING SPREADSHEETS
        1. 1.9.1. Resources on the Book's Web Site
        2. 1.9.2. References
    2. 2. IT Infrastructure and Support Systems
      1. 2.1. Data and Software Application Concepts
        1. 2.1.1. Data and Software Application Concepts
        2. 2.1.2. Types of Information Systems and Support
      2. 2.2. IT at Work 2.1
      3. 2.3. IT at Work 2.2
        1. 2.3.1. Supply Chain and Logistics Support
      4. 2.4. IT at Work 2.3
        1. 2.4.1. IT Infrastructures, Cloud Computing, and Services
      5. 2.5. IT at Work 2.4
        1. 2.5.1. Key Terms
        2. 2.5.2. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        3. 2.5.3. Questions for Discussion
        4. 2.5.4. Exercises and Projects
        5. 2.5.5. Group Assignments and Projects
        6. 2.5.6. Internet Exercises
      6. 2.6. BUSINESS CASE
      7. 2.7. NONPROFIT CASE
      8. 2.8. ANALYSIS USING SPREADSHEETS
        1. 2.8.1. Resources on the Book's Web Site
        2. 2.8.2. References
  5. II. Data and Network Infrastructure
    1. 3. Data, Text, and Document Management
      1. 3.1. Data, Text, and Document Management
        1. 3.1.1. Data, Text, and Document Management
      2. 3.2. IT at Work 3.1
      3. 3.3. IT at Work 3.2
      4. 3.4. IT at Work 3.3
      5. 3.5. IT at Work 3.4
        1. 3.5.1. File Management Systems
        2. 3.5.2. Databases and Database Management Systems
        3. 3.5.3. Data Warehouses, Data Marts, and Data Centers
        4. 3.5.4. Enterprise Content Management
        5. 3.5.5. Key Terms
        6. 3.5.6. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        7. 3.5.7. Questions for Discussion
        8. 3.5.8. Exercises and Projects
        9. 3.5.9. Group Assignments and Projects
        10. 3.5.10. Internet Exercises
      6. 3.6. BUSINESS CASE
      7. 3.7. PUBLIC SECTOR CASE
      8. 3.8. ANALYSIS USING SPREADSHEETS
        1. 3.8.1. Resources on the Book's Web Site
        2. 3.8.2. References
    2. 4. Network Management and Mobility
      1. 4.1. Business Networks
        1. 4.1.1. Business Networks
        2. 4.1.2. Wireless Broadband Networks
        3. 4.1.3. Network Management and Portals
      2. 4.2. IT at Work 4.1
      3. 4.3. IT at Work 4.2
      4. 4.4. IT at Work 4.3
        1. 4.4.1. Collaboration
      5. 4.5. IT at Work 4.4
        1. 4.5.1. Legal and Ethical Issues
      6. 4.6. IT at Work 4.5
        1. 4.6.1. Key Terms
        2. 4.6.2. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        3. 4.6.3. Questions for Discussion
        4. 4.6.4. Exercises and Projects
        5. 4.6.5. Group Assignments and Projects
        6. 4.6.6. Internet Exercises
      7. 4.7. BUSINESS CASE
      8. 4.8. NONPROFIT CASE
      9. 4.9. ANALYSIS USING SPREADSHEETS
        1. 4.9.1. Resources on the Book's Web Site
        2. 4.9.2. References
    3. 5. IT Security, Crime, Compliance, and Continuity
      1. 5.1. Protecting Data and Business Operations
        1. 5.1.1. Protecting Data and Business Operations
      2. 5.2. IT at Work 5.1
      3. 5.3. IT at Work 5.2
      4. 5.4. IT at Work 5.3
        1. 5.4.1. IS Vulnerabilities and Threats
      5. 5.5. IT at Work 5.4
        1. 5.5.1. Fraud, Crimes, and Violations
      6. 5.6. IT at Work 5.5
        1. 5.6.1. Information Assurance and Risk Management
        2. 5.6.2. Network Security
        3. 5.6.3. Internal Control and Compliance
        4. 5.6.4. Business Continuity and Auditing
      7. 5.7. IT at Work 5.6
        1. 5.7.1. Key Terms
        2. 5.7.2. Chapter Highlights and Insights (Numbers Refer to Learning Objectives)
        3. 5.7.3. Questions for Discussion
        4. 5.7.4. Exercises and Projects
        5. 5.7.5. Group Assignments and Projects
        6. 5.7.6. Internet Exercises
      8. 5.8. BUSINESS CASE
      9. 5.9. PUBLIC SECTOR CASE
      10. 5.10. ANALYSIS USING SPREADSHEETS
        1. 5.10.1. Resources on the Book's Web Site
        2. 5.10.2. References
  6. III. Web, Wireless, and Social Media Strategies
    1. 6. E-Business and E-Commerce
      1. 6.1. E-Business Challenges and Strategies
        1. 6.1.1. E-Business Challenges and Strategies
      2. 6.2. IT at Work 6.1
        1. 6.2.1. Business-to-Consumer (B2C) E-Commerce
      3. 6.3. IT at Work 6.2
      4. 6.4. IT at Work 6.3
        1. 6.4.1. Business-to-Business (B2) E-Commerce and E-Procurement
      5. 6.5. IT at Work 6.4
        1. 6.5.1. E-Government
      6. 6.6. IT at Work 6.5
        1. 6.6.1. E-Commerce Support Services: Payment and Order Fulfillment
      7. 6.7. IT at Work 6.6
        1. 6.7.1. E-Business Ethics and Legal Issues
        2. 6.7.2. Key Terms
        3. 6.7.3. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        4. 6.7.4. Questions for Discussion
        5. 6.7.5. Exercises and Projects
        6. 6.7.6. Group Assignments and Projects
        7. 6.7.7. Internet Exercises
      8. 6.8. BUSINESS CASE
      9. 6.9. NONPROFIT CASE
      10. 6.10. ANALYSIS USING VISUALIZATION
        1. 6.10.1. Resources on the Book's Web Site
        2. 6.10.2. References
    2. 7. Mobile Computing and Commerce
      1. 7.1. Mobile Computing Technology
        1. 7.1.1. Mobile Computing Technology
        2. 7.1.2. MOBILE COMPUTING SOFTWARE
        3. 7.1.3. Mobile Financial Services (MFS)
        4. 7.1.4. Mobile Shopping, Entertainment, and Advertising
      2. 7.2. IT at Work 7.1
      3. 7.3. IT at Work 7.2
        1. 7.3.1. Location-Based Services and Commerce
      4. 7.4. IT at Work 7.3
      5. 7.5. IT at Work 7.4
        1. 7.5.1. Mobile Enterprise Applications
        2. 7.5.2. Key Terms
        3. 7.5.3. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        4. 7.5.4. Questions for Discussion
        5. 7.5.5. Exercises and Projects
        6. 7.5.6. Group Assignments and Projects
        7. 7.5.7. Internet Exercises
      6. 7.6. BUSINESS CASE
      7. 7.7. NONPROFIT CASE
      8. 7.8. ANALYSIS USING SPREADSHEETS
        1. 7.8.1. References
    3. 8. Web 2.0 and Social Media
      1. 8.1. Web 2.0 and Social Media
        1. 8.1.1. Web 2.0 and Social Media
      2. 8.2. IT at Work 8.1
        1. 8.2.1. Virtual Communities and Social Networking Services
      3. 8.3. IT at Work 8.2
        1. 8.3.1. Enterprise 2.0 Tools
      4. 8.4. IT at Work 8.3
      5. 8.5. IT at Work 8.4
        1. 8.5.1. Social Media Objectives and Metrics
      6. 8.6. IT at Work 8.5
        1. 8.6.1. The Future of Social Media
        2. 8.6.2. Key Terms
        3. 8.6.3. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        4. 8.6.4. Questions for Discussion
        5. 8.6.5. Exercises and Projects
        6. 8.6.6. Group Assignments and Projects
        7. 8.6.7. Internet Exercises
      7. 8.7. BUSINESS CASE
      8. 8.8. NONPROFIT CASE
      9. 8.9. ANALYSIS USING SPREADSHEETS
        1. 8.9.1. Resources on the Book's Web Site
        2. 8.9.2. References
  7. IV. Operational and Enterprise Systems and Processes
    1. 9. Operational Planning and Control Systems
      1. 9.1. Management Levels, Functions, and Operational Systems
        1. 9.1.1. Management Levels, Functions, and Operational Systems
      2. 9.2. IT at Work 9.1
      3. 9.3. IT at Work 9.2
      4. 9.4. IT at Work 9.3
        1. 9.4.1. Manufacturing and Production Systems
        2. 9.4.2. Sales and Marketing Systems
        3. 9.4.3. Accounting and Finance Systems
      5. 9.5. IT at Work 9.4
        1. 9.5.1. Human Resource Systems
      6. 9.6. IT at Work 9.5
      7. 9.7. IT at Work 9.6
      8. 9.8. IT at Work 9.7
        1. 9.8.1. Key Terms
        2. 9.8.2. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        3. 9.8.3. Questions for Discussion
        4. 9.8.4. Exercises and Projects
        5. 9.8.5. Group Assignments and Projects
        6. 9.8.6. Internet Exercises
      9. 9.9. BUSINESS CASE
      10. 9.10. NONPROFIT CASE
      11. 9.11. ANALYSIS USING SPREADSHEETS
        1. 9.11.1. Resources on the Book's Web Site
        2. 9.11.2. References
    2. 10. Enterprise Information Systems
      1. 10.1. Enterprise Systems
        1. 10.1.1. Enterprise Systems
        2. 10.1.2. Enterprise Resource Planning (ERP) Systems
      2. 10.2. IT at Work 10.1
        1. 10.2.1. Supply Chain Management (SCM) Systems
      3. 10.3. IT at Work 10.2
        1. 10.3.1. Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems
      4. 10.4. IT at Work 10.3
        1. 10.4.1. Customer Relationship Management (CRM) Systems
      5. 10.5. IT at Work 10.4
      6. 10.6. IT at Work 10.5
        1. 10.6.1. Knowledge Management (KM) Systems
      7. 10.7. IT at Work 10.6
      8. 10.8. IT at Work 10.7
        1. 10.8.1. Key Terms
        2. 10.8.2. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        3. 10.8.3. Questions for Discussion
        4. 10.8.4. Exercises and Projects
        5. 10.8.5. Group Assignments and Projects
        6. 10.8.6. Internet Exercises
      9. 10.9. BUSINESS CASE
      10. 10.10. NONPROFIT CASE
      11. 10.11. ANALYSIS USING SPREADSHEETS
        1. 10.11.1. Resources on the Book's Web Site
        2. 10.11.2. References
    3. 11. Business Intelligence and Decision Support
      1. 11.1. Business Intelligence (BI) for Profits and Nonprofits
        1. 11.1.1. Business Intelligence (BI) for Profits and Nonprofits
      2. 11.2. IT at Work 11.1
        1. 11.2.1. BI Architecture, Analytics, Reporting, and Data Visualization
      3. 11.3. IT at Work 11.2
      4. 11.4. IT at Work 11.3
        1. 11.4.1. Data, Text, and Web Mining
      5. 11.5. IT at Work 11.4
        1. 11.5.1. Decision-Making Processes
        2. 11.5.2. DECISION PROCESS AND DECISION SUPPORT SYSTEMS (DSS)
        3. 11.5.3. A FRAMEWORK FOR DECISION ANALYSIS
        4. 11.5.4. Decision Support Systems (DSS)
        5. 11.5.5. Mobile Intelligence: Convergence of Mobile Computing and BI
        6. 11.5.6. Key Terms
        7. 11.5.7. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        8. 11.5.8. Questions for Discussion
        9. 11.5.9. Exercises and Projects
        10. 11.5.10. Group Assignments and Projects
        11. 11.5.11. Internet Exercises
      6. 11.6. BUSINESS CASE
      7. 11.7. NONPROFIT CASE
      8. 11.8. ANALYSIS USING SPREADSHEETS
        1. 11.8.1. Resources on the Book's Web Site
        2. 11.8.2. References
    4. 12. IT Strategic Planning
      1. 12.1. IT Strategies
        1. 12.1.1. IT Strategies
        2. 12.1.2. Corporate and IT Governance
        3. 12.1.3. Aligning IT with Business Strategy
        4. 12.1.4. BUSINESS IMPROVEMENT OPPORTUNITY MATRIX
      2. 12.2. IT at Work 12.1
        1. 12.2.1. IT Strategic Planning Process
      3. 12.3. IT at Work 12.2
        1. 12.3.1. IT Outsourcing Strategies
      4. 12.4. IT at Work 12.3
      5. 12.5. IT at Work 12.4
        1. 12.5.1. Key Terms
        2. 12.5.2. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        3. 12.5.3. Questions for Discussion
        4. 12.5.4. Exercises and Projects
        5. 12.5.5. Group Assignments and Projects
        6. 12.5.6. Internet Exercises
      6. 12.6. BUSINESS CASE
      7. 12.7. NONPROFIT CASE
      8. 12.8. ANALYSIS USING SPREADSHEETS
        1. 12.8.1. Resources on the Book's Web Site
        2. 12.8.2. References
    5. 13. Business Process Management and Systems Development
      1. 13.1. Business Process Management (BPM) and Service-Oriented Architecture (SOA)
        1. 13.1.1. Business Process Management (BPM) and Service-Oriented Architecture (SOA)
        2. 13.1.2. Software Architecture and IS Design
      2. 13.2. IT at Work 13.1
        1. 13.2.1. IT Project Management
        2. 13.2.2. Systems Development
        3. 13.2.3. Key Terms
        4. 13.2.4. Chapter Highlights and Insights (Numbers refer to Learning Objectives)
        5. 13.2.5. Questions for Discussion
        6. 13.2.6. Exercises and Projects
        7. 13.2.7. Group Assignments and Projects
        8. 13.2.8. Internet Exercises
      3. 13.3. BUSINESS CASE
      4. 13.4. PUBLIC SECTOR CASE
      5. 13.5. MODELING USING ARIS EXPRESS AND BLUEPRINT
        1. 13.5.1. Resources on the Book's Web Site
        2. 13.5.2. References
    6. 14. Global Ecology, Ethics, and Social Responsibility
      1. 14.1. IT's Role in Reducing the Global Carbon Footprint
        1. 14.1.1. IT's Role in Reducing the Global Carbon Footprint
      2. 14.2. IT at Work 14.1
      3. 14.3. IT at Work 14.2
        1. 14.3.1. IT Ethical Issues and Responsibility
      4. 14.4. IT at Work 14.3
        1. 14.4.1. Connectivity Overload and the Culture of Distraction
        2. 14.4.2. Future of IT in Business
        3. 14.4.3. Key Terms
        4. 14.4.4. Chapter Highlights and Insights: (Numbers refer to Learning Objectives)
        5. 14.4.5. Questions for Discussion
        6. 14.4.6. Exercises and Projects
        7. 14.4.7. Group Assignments and Projects
        8. 14.4.8. Internet Exercises
      5. 14.5. BUSINESS CASE
      6. 14.6. PUBLIC SECTOR CASE
      7. 14.7. SIMULATION USING SPREADSHEETS
        1. 14.7.1. Resources on the Book's Web Site
        2. 14.7.2. References
  8. Glossary
  9. Technology Guides
    1. Technology Guide 1: Hardware
      1. Components of a Computer System
      2. Evolution of Computer Hardware
      3. Types of Computers
      4. Microprocessor and Primary Storage
      5. Input/Output Devices
    2. Technology Guide 2: Software
      1. Software Fundamentals and Types
      2. Application Software
      3. Systems Software
      4. Programming Languages, Software Development, and CASE Tools
      5. Software Issues and Trends
    3. Technology Guide 3: Data and Databases
      1. Logical Data Organization
      2. Commercial Databases
      3. Database Queries
      4. Database Normalization
      5. Database Models
      6. Database Management
      7. IP-Based Storage, SANs, and NAS
    4. Technology Guide 4: Telecommunications
      1. Telecommunications Concepts
      2. Communications Media (Channels)
      3. Network Systems: Protocols, Standards, Interfaces, and Topologies
    5. Technology Guide 5: A Technical View of System Analysis and Design
      1. Developing an IT Architecture
      2. Alternative Methods and Tools for Systems Development
      3. Component-Based Development and Web Services
  10. Cases
    1. Case 1.1
    2. Case 1.2
    3. Case 2.1
    4. Case 2.2
    5. Case 4.1
    6. Case 4.2
    7. Case 5.1
    8. Case 6.1
    9. Case 8.1
    10. Case 8.2
    11. Case 8.3
    12. Case 9.1
    13. Case 9.2
    14. Case 9.3
    15. Case 10.1
    16. Case 10.2
    17. Case 11.1
    18. Case 11.2
    19. Case 11.3
    20. Case 12.1
    21. Case 13.1
    22. Case 13.2
    23. Case 13.3