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Information, Technology, and Innovation: Resources for Growth in a Connected World

Book Description

A big-picture look at how the latest trends in information management and technology are impacting business models and innovation worldwide

With all of the recent emphasis on "big data," analytics and visualization, and emerging technology architectures such as smartphone networks, social media, and cloud computing, the way we do business is undergoing rapid change. The right business model can create overnight sensations—think of Groupon, the iPad, or Facebook. At the same time, alternative models for organizing resources such as home schooling, Linux, or Kenya's Ushihidi tool transcend conventional business designs. Timely and visionary, Information, Technology, and the Future of Commerce looks at how the latest technology trends and their impact on human behavior are impacting business practices from recruitment through marketing, supply chains, and customer service.

  • Discusses information economics, human behavior, technology platforms, and other facts of contemporary life

  • Examines how humans organize resources and do work in the changing landscape

  • Provides case studies profiling how competitive advantage can be a direct result of innovative business models that exploit these trends

Revealing why traditional strategy formulation is challenged by the realities of the connected world, Information, Technology, and the Future of Commerce ties technology to business and social environments in an approachable, informed manner with innovative, big-picture analysis of what's taking place now in information strategy and technology.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dedication
  5. Contents
  6. Preface
  7. Acknowledgments
  8. SECTION I: Foundations
  9. CHAPTER 1: Introduction
    1. Cognition
    2. Innovation
    3. The Macro Picture
    4. Earthquakes Every Year
    5. Themes
    6. We've Seen This Movie Before
    7. Notes
  10. CHAPTER 2: Demographics
    1. Is There a “Net Generation”?
    2. Digital Natives
    3. Millennials at Work
    4. Behavior and Expectations
    5. Looking Ahead
    6. Notes
  11. CHAPTER 3: Behavioral Economics
    1. Challenges to Economic Man
    2. Behavioral Economics in a Networked Age
    3. Looking Ahead
    4. Notes
  12. CHAPTER 4: Information Economics
    1. Information Goods
    2. Pricing Information: Versioning and Bundling
    3. Network Effects
    4. Lock-in
    5. Looking Ahead
    6. Notes
  13. CHAPTER 5: Platforms
    1. Strategic Levers
    2. Looking Ahead
    3. Notes
  14. CHAPTER 6: Power Laws and Their Implications
    1. A Bit of History
    2. Long-Tail Successes
    3. Cautionary Tales
    4. Facts of Life
    5. Implications
    6. Looking Ahead
    7. Notes
  15. CHAPTER 7: Security and Risk
    1. Landscape
    2. Information Space Is Neither Average nor Normal
    3. People Systematically Misestimate Risk
    4. Doing It Right
    5. Looking Ahead
    6. Notes
  16. SECTION II: Work and Organization
  17. CHAPTER 8: A Brief History of Organizational Innovation
    1. 1776: Division of Labor
    2. 1860–1890: Railroads and the Rise of Administration
    3. 1910: Scientific Management and the Further Division of Labor
    4. 1930s: Alfred Sloan at General Motors
    5. 1937–1981: Transaction Costs
    6. 1980s: Economies of Scope and Core Competencies
    7. 1995: Linux as “Commons-Based Peer Production”
    8. 2000: Offshore
    9. Looking Ahead
    10. Notes
  18. CHAPTER 9: Firms, Ecosystems, and Collaboratives
    1. Emerging Nonfirm Models
    2. Distributed Capital
    3. Looking Ahead
    4. Notes
  19. CHAPTER 10: Government
    1. The Biggest Employer
    2. Government Hiring at a Crossroads
    3. Inevitable Downsizing
    4. Government on the Technology Landscape
    5. Looking Ahead
    6. Notes
  20. CHAPTER 11: Crowds
    1. Crowdsourcing: Group Effort
    2. Information Markets and Other Crowd Wisdom
    3. Varieties of Market Experience
    4. Looking Ahead
    5. Notes
  21. CHAPTER 12: Mobility
    1. Bottom Up
    2. Search Costs
    3. Supply Chain Efficiency
    4. Mobile Phone Industry Impact
    5. Risk Mitigation
    6. Apps for Change *
    7. Looking Ahead
    8. Notes
  22. CHAPTER 13: Work
    1. The Big Picture: Macro Trends
    2. Where
    3. Outputs
    4. Skills
    5. Work
    6. Looking Ahead
    7. Notes
  23. CHAPTER 14: Productivity
    1. Classic Productivity Definitions
    2. Services Productivity
    3. Services Productivity and Information Technology
    4. Information Technology and Unemployment
    5. Looking Ahead
    6. Notes
  24. SECTION III: Business Model Disruption
  25. CHAPTER 15: Business Model Overview
    1. Definition
    2. Changing Minds, Changing Models
    3. Disruptive Innovation
    4. Disruptive Innovation as Paradigm Shift
    5. Looking Ahead
    6. Notes
  26. CHAPTER 16: Data and Communications
    1. Evolution of the Incumbent Business Model, 1877–1996
    2. Business Model Disruption, 1996–2010
    3. Implications of “Stupid” Networks
    4. Looking Ahead
    5. Notes
  27. CHAPTER 17: Software Business Models
    1. Incumbent Model Pre-2000
    2. Business Model Disruption after 1998
    3. Looking Ahead
    4. Notes
  28. CHAPTER 18: Music Business Models
    1. Incumbent Model Pre-2000
    2. Business Model Disruption Pre-Napster
    3. Business Model Disruption Post-Napster
    4. Looking Ahead
    5. Notes
  29. CHAPTER 19: News
    1. Incumbent Formula Pre-2005
    2. Business Model Disruption
    3. Looking Ahead
    4. Notes
  30. CHAPTER 20: Healthcare
    1. Definitions
    2. Healthcare as Car Repair for People?
    3. Following the Money
    4. Where Information Technology Can and Cannot Help
    5. Disruptive Innovation
    6. Looking Ahead
    7. Notes
  31. CHAPTER 21: Two Disruptions that Weren't
    1. Retail
    2. Real Estate
    3. Notes
  32. SECTION IV: Technology Landscapes
  33. CHAPTER 22: Code
    1. Intangibility
    2. Fungibility
    3. Code Embeds Value Judgments
    4. Metadata
    5. Social Metadata
    6. Looking Ahead
    7. Notes
  34. CHAPTER 23: Sensors
    1. Historical Roots
    2. Ubiquity
    3. Current Examples
    4. Phones as Sensors
    5. Looking Ahead
    6. Notes
  35. CHAPTER 24: The Internet and Other Networks
    1. Legacy Telecom Network Principles
    2. Defense Origins of the Internet
    3. Internet Principles
    4. Consequences of Internet Principles
    5. Looking Ahead
    6. Notes
  36. CHAPTER 25: Location Awareness
    1. Variations on a Theme
    2. Landmarks
    3. Location, Mobility, and Identity
    4. Looking Ahead
    5. Notes
  37. CHAPTER 26: Clouds
    1. Both Technical and Economic Innovation
    2. Cloud Computing and the Enterprise
    3. The Cloud Will Change How Resources Are Organized
    4. Practical Considerations
    5. Looking Ahead
    6. Notes
  38. CHAPTER 27: Wireless
    1. Precedents
    2. The Breakthrough
    3. Looking Ahead
    4. Notes
  39. CHAPTER 28: Search
    1. Why Search Matters: Context
    2. The Wide Reach of Search
    3. Valuing Search
    4. Looking Ahead
    5. Notes
  40. CHAPTER 29: Analytics
    1. Why Now?
    2. Practical Considerations: Why Analytics Is Still Hard
    3. Looking Ahead
    4. Notes
  41. CHAPTER 30: Information Visualization
    1. Supply
    2. Demand
    3. Audience
    4. Definition and Purpose
    5. Current State
    6. Looking Ahead
    7. Notes
  42. SECTION V: Some Big Questions
  43. CHAPTER 31: Identity and Privacy
    1. Privacy
    2. Scale
    3. Invisibility
    4. Identity
    5. Looking Ahead
    6. Notes
  44. CHAPTER 32: Communications and Relationships
    1. Connections
    2. Networks
    3. Creation
    4. Looking Ahead
    5. Notes
  45. CHAPTER 33: Place, Space, and Time
    1. Virtuality
    2. Organizations
    3. Automata
    4. Implications
    5. Looking Ahead
    6. Notes
  46. CHAPTER 34: Conflict
    1. Warfare between Nation-States
    2. Non-Nation-State Actors
    3. Emerging Offensive Weapons
    4. Looking Ahead
    5. Notes
  47. CHAPTER 35: Innovation
    1. Amazon
    2. Crowds
    3. Looking Ahead
    4. Notes
  48. CHAPTER 36: Information, Technology, and Innovation
    1. Macro Issues
    2. Globalization
    3. Strategy
    4. Organizations
    5. Marketing
    6. Supply Chains
    7. The IT Shop
    8. Implications
    9. The Last Word …
    10. Notes
  49. About the Author
  50. Index