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Information Systems Transformation by Philip Newcomb, William M. Ulrich

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The modernization problem

The Italian Ministry of Instruction, University, and Research (MIUR) is a large government organization with an overall budget of €55 billion. The modernization focus was on the Italian public education sector that serves 8 million students throughout 40,000 schools. Schools are grouped into about 10,500 major locations, with each one connected to information systems provided by MIUR. As a result, the Italian Ministry of Education is one of the largest employers in the world with over a million employees. Its systems manage both permanent and temporary employees (e.g., substitute teachers). The information systems support roughly 7,000 ministry users and 80,000 school employees.

The system that HP modernized was ...

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