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Information Systems Research Methods, Epistemology, and Applications

Book Description

Information Systems Research Methods, Epistemology, and Applications presents a collection of recent empirical studies in information systems. Gathering cases of innovative approaches to evaluation, this book is essential to academic and research libraries and a must-have for IT researchers, business managers, professionals, and academics.

Table of Contents

  1. Copyright
  2. Foreword
  3. Preface
    1. ABSTRACT
    2. INTRODUCTION
    3. STRUCTURE OF THE BOOK
      1. Part 1: Information Systems Research Concepts
        1. Section 1.1: Methodology
        2. Section 1.2: Guidelines
        3. Section 1.3: Epistemology
      2. Part 2: Information Systems Research Applications
        1. Section 2.1: Software Development
        2. Section 2.2: ICT Adoption
        3. Section 2.3: Web Services
        4. Section 2.4: e-Marketing
    4. BOOK DEVELOPMENT PROCESS
    5. DISCLAIMERS
  4. Acknowledgment
  5. 1. Information Systems Research Concepts
    1. 1.1 Methodology
    2. I. Conducting Research in Information Systems: An Epistemological Journey
      1. ABSTRACT
      2. INTRODUCTION
      3. FUNDAMENTAL EPISTEMOLOGICAL/ONTOLOGICAL QUESTIONS
        1. Is There an Objective Reality?
        2. Is Knowledge about the Physical/Social Reality Attainable?
        3. Can Knowledge about the Physical/Social Reality be Achieved by a Particular Method?
      4. A LOOK INTO THE INFORMATION SYSTEMS FIELD
      5. THE LIMITATIONS OF POSITIVISM
      6. RELATIVISM AND IS
      7. INTERPRETIVE APPROACHES TO INFORMATION SYSTEMS RESEARCH
        1. Case Studies
        2. Textual Analysis (Hermeneutics)
        3. Participant Observation/Action Research
        4. Design Science Research and Information Systems
      8. CONCLUSION
        1. Future Research Directions
      9. REFERENCES
      10. FURTHER READING
    3. II. Understanding Ontology and Epistemology in Information Systems Research
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Ontology, the Theory of Reality
        2. Epistemology, the Theory of Processed Knowledge
        3. Inconsistencies of Theory and Practice
      4. UNDERSTANDING ONTOLOGY
        1. Objective and Subjective Components of a Complex Phenomenon
        2. Subjective Components as Prerequisites of Objective Components of Reality
        3. Continuum and Interactions
        4. Dominant Logic of Ontology
        5. Irrational Subjective Reality Disguised as Rational Objective Reality
      5. UNDERSTANDING EPISTEMOLOGY
        1. Complex Relationships of Ontology, Epistemology, and Methodology
        2. Access and Reflection (Perception) Revisited
        3. What Constitutes Knowledge?
        4. Deemed Knowledge
        5. Diversity of knowledge
        6. Argumentation, Verification, and Falsification
      6. PHILOSOPHICAL ASSUMPTIONS
      7. RESOLVING THREATS OF INCONSISTENCIES
      8. CONCLUSION
      9. FUTURE RESEARCH DIRECTIONS
      10. REFERENCES
      11. ADDITIONAL READINGS
    4. 1.2 Guidelines
    5. III. A Grounded Theory Study of Enterprise Systems Implementation: Lessons Learned from the Irish Health Services
      1. ABSTRACT
      2. INTRODUCTION
      3. INVESTIGATIVE FOCUS
      4. A CALL FOR INTERPRETIVISM
      5. A GROUNDED PERSPECTIVE
      6. THE APPLICATION OF GTM
      7. REFLECTIONS ON GTM IN PRACTICE
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
      10. REFERENCES
      11. ENDNOTES
    6. IV. A Critical Theory Approach to Information Technology Transfer to the Developing World and a Critique of Maintained Assumptions in the Literature
      1. ABSTRACT
      2. INTRODUCTION
      3. DIALECTICAL MATERIALISM, GLOBALIZATION, AND IT TRANSFER
      4. CRITIQUE OF THE MAINTAINED ASSUMPTIONS OF TWO PAPERS FROM THE MAINSTREAM IT TRANSFER LITERATURE
      5. CONCLUSION
      6. ACKNOWLEDGMENT
      7. REFERENCES
    7. V. The Challenge of Transdisciplinarity in Information Systems Research: Towards an Integrative Platform
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Inter-and Transdisciplinarity
        2. Is Research and Transdisciplinarity
      4. THE MIKROPOLIS PLATFORM
        1. Micro and Macro Contexts
        2. Structural and Temporal Perspectives
      5. TRANSDISCIPLINARITY IN PRACTICE
        1. Example Application
        2. Discussion
      6. CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
      8. ACKNOWLEDGMENT
      9. REFERENCES
      10. ADDITIONAL READING
      11. ENDNOTES
    8. 1.3 Epistemology
    9. VI. A Guide to Non-Disclosure Agreements for Researchers Using Public and Private Sector Sources
      1. ABSTRACT
      2. INTRODUCTION AND OBJECTIVES
      3. BACKGROUND
      4. LEGAL OVERVIEW
      5. LITERATURE REVIEW
      6. GUIDELINES
        1. Starting Points
        2. Time Limits
        3. Approval Requirements
        4. Courts and Jurisdictions
        5. Original Documents
        6. Disguising the Organization
      7. DERIVATIVE WORKS1
      8. FUTURE TRENDS
      9. CONCLUSION
      10. LIMITATIONS AND DIRECTIONS FOR FUTURE RESEARCH
      11. NOTE
      12. ACKNOWLEDGMENT
      13. REFERENCES
      14. ADDITIONAL SOURCES
        1. Sample Nondisclosures from Institutions
        2. Sample Intellectual Property Policies
        3. Sample Nondisclosures from the View of Researcher as Discloser
        4. Sample NDA for Clinical Trials
      15. KEY TERMS
        1. Glossary
      16. ENDNOTE
    10. A. APPENDIX
      1. Nondisclosure Agreement
    11. VII. Applied Multi-Case Research in a Mixed-Method Research Project: Customer Configuration Updating Improvement
      1. ABSTRACT
      2. MULTIPLE CASE STUDY RESEARCH
        1. Case Study Context
        2. Contributions and Structure
      3. THE RESEARCH AND ITS METHOD
        1. The Method
          1. Document Study
          2. Software Study
          3. Interviews
        2. Data Analysis
        3. Validity
      4. THE CASE STUDY PROTOCOL, DATABASE, AND REPORT
        1. The Protocol
        2. The Database
        3. The Report
      5. CONDUCTING THE RESEARCH
        1. Finding the Best Fitting Case
        2. The Publications
        3. From Protocol to Theory
        4. Findings
        5. CCU Conclusions and End Products
      6. DISCUSSION
        1. Case Studies in Mixed-Method Research
        2. Multiple vs. Single Case Study Research
        3. The Best Case
        4. The Worst Case
        5. Case Studies in Education, Industry, and Research
      7. CONCLUSION
      8. FUTURE RESEARCH DIRECTIONS
      9. ADDITIONAL READINGS
      10. REFERENCES
      11. ENDNOTES
    12. VIII. Historical Research in Information System Field: From Data Collection to Theory Creation
      1. ABSTRACT
      2. INTRODUCTION AND BACKGROUND
      3. RESEARCH METHODOLOGY IN HISTORICAL STUDIES
        1. Issues, Controversies, Problems
      4. SOLUTIONS AND RECOMMENDATIONS
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. REFERENCES
      8. ADDITIONAL READING
  6. 2. Information Systems Research Applications
    1. 2.1 Software Development
    2. IX. A Multi-Methodological Approach to Study Systems Development in a Software Organization
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED RESEARCH
      4. DEVELOPING THE METHODOLOGY
        1. Studied Organization
        2. Shaping the Research Problem
        3. Phases Adopted in Research
          1. Phase One: Multisite Coordination
          2. Phase Two: Requirement Understanding Process
          3. Phase Three: Working with Systems Development Methods
      5. RESEARCH PROCESS
        1. Preparing for the Study
        2. Data Collection
        3. Seed Categories
        4. Data Analysis
          1. Phase One
          2. Phase Two
          3. Phase Three
        5. Shaping the Hypothesis
        6. Finishing and Reporting the Studies
      6. SUMMARY OF FINDINGS
      7. DISCUSSION
        1. The Context of the Research
        2. The Dimensions of the Research Situation
        3. General Experiences
        4. Limitations of the Methodology
      8. SUMMARY AND FUTURE WORK
      9. REFERENCES
      10. ADDITIONAL READINGS
    3. X. Usability Evaluation Meets Design: The Case of bisco Office™
      1. ABSTRACT
      2. USABILITY EVALUATION METHODS
      3. KNOWLEDGE TRANSFER
      4. METHOD
      5. CASE DESCRIPTION
        1. Usability Testing the bisco Office™ Product
      6. THE EXPERIMENT
      7. ISSUES ARISING
        1. System Reliant on Client Satisfaction
        2. Training Compensating for Good Usability
        3. Evaluation Influencing Design
        4. Testing with Actual Users
        5. Testing Environment
          1. Unrealistic Experience
          2. Developer Involvement Good
          3. Knowledge Transfer
      8. LESSONS LEARNED
      9. FUTURE RESEARCH DIRECTIONS
      10. REFERENCES
    4. XI. An Analysis-Form of Soft Systems Methodology for Information Systems Maintenance
      1. ABSTRACT
      2. BACKGROUND
      3. LITERATURE REVIEW
        1. Problems on IS Maintenance
          1. Psychological Problems
          2. Characteristic Problems
          3. Practical Problems
          4. Maintenance Management Problems
        2. Soft Systems Methodology and its Applications
      4. ANALYSIS-FORM OF SSM FOR IS MAINTENANCE
      5. DISCUSSION
      6. CONCLUSION
      7. REFERENCES
    5. XII. Design Science: A Case Study in Information Systems Re-Engineering
      1. ABSTRACT
      2. INTRODUCTION
      3. DESIGN SCIENCE BACKGROUND
        1. Design Science as an Information Systems Research Approach
        2. Fundamental Concepts of Design Science
      4. APPLICATION OF DESIGN SCIENCE APPROACH
        1. Research Outline
        2. Selection of Methodologies Applied to the Design Science Approach
          1. Methodologies Selected for Conceptual Model Recovery
          2. Methodologies Selected for System Re-engineering
          3. Methodologies Selected for Ontological Evaluation
        3. Research Project Procedures
        4. Data Collection (Build)
          1. Conceptual Model Recovery (Build)
          2. Component-Based Model Generation (Build)
          3. Ontological Evaluation (Evaluation)
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. REFERENCES
      8. ADDITIONAL READINGS
    6. 2.2 ICT Adoption
    7. XIII. Analyzing the Use of Information Systems in Logistics Industry
      1. ABSTRACT
      2. INTRODUCTION
        1. Logistics Services
        2. Logistics and ICT
      3. DEVELOPMENT OF METHODOLOGY
        1. Research Framework
        2. Sampling Method
        3. Understanding Survey Response Rate
      4. DATA ANALYSIS
        1. Descriptive Factors for Analysis
          1. Company Size
          2. ICT Implementation
          3. ICT Value
          4. Motivators and Barriers in ICT Implementation
        2. Statistical Analysis
          1. Company Size/Revenues and ICT Implementation Level
          2. Targeted Market and ICT Implementation
          3. Ownership and Level of ICT Implementation
          4. IT Knowledge and ICT Implementation
          5. Logistics Service and ICT Implementation
          6. Types of Industry Served and ICT Implementation
          7. Motivators and ICT
          8. ICT Hardware and Investments and the Level of ICT Implementation
      5. CASE STUDY
        1. Development of Questionnaire
        2. Sampling Method
        3. Descriptive Analysis
        4. Statistical Analysis
          1. Company Size and Level of ICT Implementation
          2. Industries Served and ICT Implementation Level
          3. Core Service and ICT Implementation
          4. Motivators for Companies with Different Sizes
      6. CONCLUSION
      7. FUTURE RESEARCH DIRECTIONS
      8. REFERENCES
      9. ADDITIONAL READING
    8. B. ANNEX
      1. Sample Questionnaire
        1. PART 1
          1. COMPANY PROFILE
        2. PART 2
          1. INFORMATION AND COMMUNICTIONS TECHNOLOGY (ICT)
    9. XIV. Empirical Investigation of Critical Success Factors for Implementing Business Intelligence Systems in Multiple Engineering Asset Management Organisations
      1. ABSTRACT
      2. INTRODUCTION
        1. Background
        2. Research Motivation
        3. BI System vs. Operational System
        4. Research Aim
      3. RESEARCH FRAMEWORK
        1. Implementation Success Criteria
        2. CSF Reviewed
      4. RESEARCH METHODOLOGY
        1. Methodology
        2. Research Site
        3. Data Collection
      5. RESULTS
        1. Implementation Success
        2. CSFs Observed
      6. OVERALL ANALYSIS AND DISCUSSION
      7. CONCLUDING REMARK
      8. IMPLICATION FOR FUTURE RESEARCH
      9. ACKNOWLEDGMENT
      10. REFERENCE
      11. ADDITIONAL READING
    10. XV. Electronic Data Interchange (EDI) Adoption: A Study of SMEs in Singapore
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW OF IT AND E-COMMERCE
        1. IT and E-commerce Globally and Regionally
        2. IT and E-Commerce in Singapore
      4. DEVELOPMENT AND EVOLUTION OF EDI
        1. Inter-Organizational Systems (IOS)
        2. EDI Definition
        3. Operation of EDI
          1. VAN-Based EDI
          2. Web-Based EDI/XML-Based EDI
        4. EDI Communication Links
        5. EDI Standards
      5. STATUS OF EDI
        1. EDI Globally and Regionally
        2. EDI in Singapore
        3. SMEs in Singapore
        4. EDI Adoption
      6. THE STUDY
      7. RESULTS
        1. Profile of Singaporean SMEs
        2. EDI Systems and Standards Adopted
        3. EDI Adoption by SME Size
        4. Reasons Why SMEs Adopt EDI
      8. CONCLUSION
      9. REFERENCES
      10. ENDNOTES
    11. 2.3 Web Services
    12. XVI. Towards Google Earth: A History of Earth Geography
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Google Earth: An Overview
        2. Google Earth: User Solution
        3. Example Query 1: JFK Airport
        4. Example Query 2: 5th Avenue, New York, NY
        5. Example Query 3: Directions form "New York, NY" to "Jersey City, NJ"
        6. Google Earth: Enterprise Solution
        7. Spatial, Temporal, and Spatio-Temporal Indexing
        8. Spatial Indexing: R-Tree
        9. Temporal Indexing: Changes Temporal Index
        10. Spatio-Temporal Indexing: PoTree
        11. Spatio-Temporal Indexing: AIRSTD Structure
      4. GOOGLE EARTH, A HISTORY OF EARTH GEOGRAPHY: ISSUES AND RECOMMENDATIONS
        1. Issues, Controversies, Problems
        2. Solutions and Recommendations
        3. Solution: Extending "Google Earth" Towards Storing and Presenting a History of Maps
        4. Recommendations: A Data Storage Model to Store Historical and Current Data
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. REFERENCES
      8. ADDITIONAL READING
    13. XVII. Empirical Studies for Web Effort Estimation
      1. ABSTRACT
      2. INTRODUCTION
        1. Goal of the Chapter
      3. BACKGROUND
        1. Estimation Techniques
        2. Validation Method and Evaluation Criteria
      4. EMPIRICAL STUDIES
        1. Empirical Studies Focused on Size Measures
        2. Empirical Studies Focused on Estimation Techniques
        3. Empirical Studies Focused on Cross-Company Data Set
      5. CONCLUSION
      6. FUTURE RESEARCH DIRECTIONS
      7. REFERENCES
      8. ADDITIONAL READING
    14. 2.4 e-Marketing
    15. XVIII. Mobile Marketing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CHARACTERISTICS OF MOBILE TECHNOLOGIES
      5. MOBILE MARKETING
        1. "Real-Time" Marketing
        2. Online Coupon Marketing
        3. Navigate Customers Easily to Shops
        4. Make Purchase Procedures Seamless—From the Notification of Offers to the Payment
        5. Retrieval and Use of Information, Irrespective of Time and Location
        6. Research Rresults of Usage Status of Mobile Phone
      6. FOUR Ps IN MARKETING
      7. CASE STUDIES
        1. Coupon Marketing
        2. Production/Construction Status Control
          1. The Case of Sumitomo Forestry
          2. The Case of Tokyu Home
        3. Distribution Control
      8. CONCLUSION
      9. FUTURE RESEARCH DIRECTIONS
      10. REFERENCES
      11. ADDITIONAL READING
    16. XIX. The Retaliatory Feedback Problem: Evidence from eBay and a Proposed Solution
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Trust and Reputation Systems
        2. Problem Definition
        3. Retaliatory Feedback and Game Theory
      4. RESEARCH METHODOLOGY
        1. Data Analysis
        2. Retaliatory Feedback Solution
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. REFERENCES
      8. ADDITIONAL READINGS
  7. Compilation of References
  8. About the Contributors