Chapter Seventeen

Organizational Change Management

The Soft Stuff is the Hard Stuff

The disparity between expecting change and managing it—the “change gap”—is growing at an unprecedented pace. This has put many information management (IM) shops into traction as they initiate the projects needed to stay competitive.

At the same time, IM professionals must concern themselves about the organization’s acceptance of these efforts. To be successful, initiatives must transform the enterprise, but it takes more than wishful thinking to bridge the gap.

IM projects are uniquely able to uncover the need for realigning mindsets. Consolidating information in a data warehouse or a master data management (MDM) hub, applying rules to improve data quality, or ...

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