Information Development: Managing Your Documentation Projects, Portfolio, and People

Acknowledgments

Many people have contributed over the past 10 years to the development of the concepts in this book. Many of them are publications managers with whom I have worked on Information Process Maturity assessments, benchmark studies, customer studies, and content management projects. The members of The Center for Information-Development Management (CIDM) have been closely involved in reviewing the content and adding to my understanding of the challenges they face in managing enterprises that are increasingly global.

In particular, I want to thank those who have worked with me by reviewing chapters of the book as I struggled through them, helping me to clarify my thinking and adding examples from their own experience. Those contributors who read chapters and added their insights include Julie Bradbury, retired as director of information development at Cadence Design Systems; Diane Davis, senior director of information development at Synopsys; Sue King, information management consultant; Vesa Purho of Nokia Networks; Susan Harkus, information architect; Amy Witherow of Cadence Design Systems; Waldemar Frank of LUZ, Inc.; and Ben Jackson of Microsoft Corporation. I want to thank them most for their continuing encouragement of my ideas.

Beth Thomerson of BMC Software; Ann Teasley of CheckFree; Monica Lake, formerly of Dell Corporation; John Russell of Oracle; and Charlotte Robidoux and Patrick Waychoff of Hewlett-Packard were kind enough to share examples of their work that ...