Appendix: Case studies
Case study 1: change management through the development of a new thesaurus
Client: International publishing house in growth
Background
Besides the publishing of scientific journals and books, the company has also incorporated several smaller publishers with a range of various products. Moving into the ‘publishing house’, all these small companies have brought with them their own information systems (card catalogues, address register, lists, local databases, etc.). They have accommodated themselves in the publishing house and continued to use their own systems to handle the information relevant for their products. After some time, effective communication in this growing organisation was more and more difficult, and the ...
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