Acknowledgments

We are deeply grateful to many who have helped us throughout the years in our research, teaching, testing, and learning.

First, to our families for your influence on us. Thanks for the love and support that has changed us, inspired us, and enabled us. Thank you particularly for your sacrifice and patience when we were far from home—or at home, but overly focused, head down over a keyboard.

Second, thanks to our colleagues, associates, and team members at VitalSmarts who help in hundreds of ways—working to achieve our mission, serving customers, training the skills to help change lives, and supporting one another with care, loyalty, and competence. To all (all is now a large number) we say thanks. Highlighting just a few is tough, ...

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