Have you ever had the feeling that you’re just not getting through to the person you’re talking with, not coming across the way you intend to, and have little or no ability to influence this person? If so, you’re not alone.
And for most of us, when we struggle to be understood or influence others, our usual approach is to just talk louder and try even harder to get our message through. This is almost always the wrong approach.
In this interactive Harvard Business Review webinar, communication and motivation expert Heidi Grant Halvorson, associate director of the Motivation Science Center at Columbia Business School, focuses on communication patterns that can get in the way at work—and focuses on what to do about it.