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Incident Response by Richard Forno, Kenneth R. van Wyk

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Commercial Teams

The most recent type of incident response team, one that is gaining popularity, is the commercial for-profit team. Commercial teams work on a contract basis and provide technical, procedural, investigative, and legal support to their clients, as required. In an age of outsourcing entire IT organizations, the model of hiring a commercial team can be particularly attractive to companies that cannot afford to staff their own response teams or that simply seek the availability of additional support in preparation for crisis events. This staffing on demand concept works particularly well when coupled with existing internal staffing.

The services that commercial teams offer vary greatly, but the core services usually include the following:

Around the clock, on-demand incident support

Typically, this consists of business-hour personnel availability with pager, cellular phone, or other off-hour connectivity to incident response staff.

On-site incident response personnel available at the client’s request

Most professional incident response teams can have a team of their incident response experts on-site within a few hours, depending on travel time.

A full suite of incident support services

Services may include technical, procedural, forensics, litigation, expert testimony, and legal/policy expertise.

Expert and experienced technical personnel

Commercial teams offer personnel who are trained in incident response and constantly maintain their proficiency in the everchanging ...

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