Incident Response: A Strategic Guide to Handling System and Network Security Breaches

Part IV: Human Side of Incident Response

So far, the point of this chapter is how and why to add the human side to incident response investigation techniques. This section is going to shift gears slightly and focus on the incident responders themselves. First, what is an incident responder? Who might likely end up in this type of job? What kind of hours do these responders keep? Understanding the personalities and the dynamics of an incident response team is also critical to its success. Incident response teams are similar in dynamics to firefighters and SWAT teams. They consist of bright, highly energized people who like to think, solve problems, be challenged, and respond in a time of crisis. Incident responders themselves live for the incident ...