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Improving the Test Process by Erik Van Veenendaal, Graham Bath

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8

Managing Change

The best plans, the most exciting ideas, the most promising objectives—they are practically worthless if they can’t be put into practical use. This can be one of the most challenging and rewarding stages of improving test processes. If the actual changes become adopted and if the expected benefits are achieved, you have achieved your ultimate objective: to improve the test process to the benefit of the organization, its stakeholders, and its staff. Conversely, this can be the stage where you end up with that sinking feeling of failure. Why aren’t they doing what was planned? Don’t they know this is going to benefit them too? Why are they resisting so much? The answer? “They” are humans and “they” don’t always behave as you ...

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