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Improving the Test Process by Erik Van Veenendaal, Graham Bath

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7

Organization, Roles, and Skills

Getting organized will help manage your improvement plans effectively and ensure that test process improvements have a lasting positive impact. This chapter starts by considering different forms of organization that can be set up to manage test improvement programs and then describes the roles of the test process improver and the test process assessor.

As with any organization, success depends on having the right people with the right knowledge and skills. This chapter takes a practical look at the wide range of technical and social skills needed.

7.1    Organization

Image you’re a test manager and you’ve just presented your project’s test improvement plan to the organization’s line management. You’ve proposed ...

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