Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition

PREFACE

Managers face an awesome challenge in this competitive and constantly changing environment, and this is not a passing phenomenon. As customer demands, global competition, and regulatory scrutiny have increased, it has become clear that the current instability in our marketplaces is not going away. Change is and will continue to be the only constant.

The call to arms, chronicled in numerous books and articles, is widely understood by American businesspeople. Our concern is not managers’ failure to understand the problem; it is their failure to do anything substantive to address it. We wrote this book because we have a framework and a set of tools that can substantively address the problem. There are plenty of books on management and organization ...