CHAPTER FIFTEEN
CREATING A PERFORMANCE-BASED HUMAN RESOURCE DEVELOPMENT FUNCTION
Genius will live and thrive without training.
—MARGARET FULLER
In most organizations, training is a sizable investment, more sizable than senior managers realize. They know the amount of the human resource development department’s budget. However, the total investment in training, which includes salaries of participants, is less visible and would be a surprise to most executives. Of more significance is the fact that even fewer of them know the return they are getting on that investment. Can you envision a manager who could not cite the return on his investment in a $50,000 telecommunications system? Can you envision a manager who could tell you the return he is ...
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