O'Reilly logo

Improving Performance: How to Manage the White Space on the Organization Chart, Third Edition by Alan P. Brache, Geary A. Rummler

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER FOUR

THE PROCESS LEVEL OF PERFORMANCE

Looking out upon the future, I do not view the process with any misgivings. I could not stop it if I wished; no one can stop it. Like the Mississippi, it just keeps rolling along.

—WINSTON CHURCHILL

We have found the Process Level to be the least understood and least managed level of performance. Processes are rolling along (or, frequently, stumbling along) in organizations, whether we attend to them or not. We have two choices—we can ignore processes and hope that they do what we wish, or we can understand them and manage them. We have proposed (Chapter One) that the only way to truly understand the way work gets done is to view an organization horizontally (as a system) rather than vertically (as ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required