INSTRUCTOR’S GUIDE
The Instructor’s Guide for the third edition of Improving Performance: How to Manage the White Space on the Organization Chart contains chapter-specific teaching materials. It is specifically for use by university instructors and is not based upon or similar to Rummler-Brache’s process improvement and training certification workshops for companies. (See pages 111–115, Step 2 of Project Definition, in Chapter Nine for additional information on Rummler-Brache training.) The Instructor’s Guide is available free online. If you would like to download the Guide, please visit www.wiley.com/go/college/rummler.
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