Improving Performance: How to Manage the White Space on the Organization Chart

5.3. Why Look at Processes?

An organization is only as effective as its processes. Organization Goals (see Chapter Four) can be achieved only through logical business processes, such as those listed in Table 5.1. For example, one of an automobile manufacturer's Organization Goals may be to reduce the time it takes to deliver a car with the options requested by a customer. The company cannot hope to meet this goal if it has an inefficient ordering process or a convoluted distribution process.

When we view the situation from the top down, we see that process effectiveness is a major variable in the achievement of Organization Goals. We can also look at the value of processes from the bottom up. At the Job/Performer Level, we can take a variety ...