4.2. Understanding and Managing the Organization Level
If executives do not manage performance at the Organization Level, the best they can expect is modest performance improvement. At worst, efforts at other levels will be counterproductive. We have observed a number of companies in which quality improvement is a major thrust. They have embraced Statistical Process Control (SPC) tools, Just-In-Time UIT) techniques, Manufacturing Resource Planning (MRP II) systems, and employee empowerment practice s. They wonder why the quality gains aren't more dramatic. Inevitably, it is because:
The various quality efforts are not driven by a clear statement of organization strategy. The strategy should define the role of quality in the business, the types ...
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