13.4. The Role of Top Management
An organization does not have to implement Process Management all at once. A top manager who is interested in Process Management should begin by instituting a couple of Process Improvement Projects. If these projects successfully address Critical Business Issues, he or she should consider institutionalizing Process Management, at least for the organization's core processes. A top manager's role in institutionalization may include:
Identifying core processes
Appointing or serving as a Process Owner
Appointing permanent Process Teams
Asking and requiring answers to the questions behind the Nine Performance Variables
Using process measures as the foundation for performance evaluation, rewards, and troubleshooting
Chairing ...
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