13.10. Summary
Managing organizations as systems involves understanding and managing the Nine Performance Variables that serve as the theme of this book. The business system is made up of inputs, outputs, and feedback at the Organization, Process, and Job/Performer Levels. At each of the Three Levels, the system requires clear and appropriate goals, logical design, and supportive management practices.
Performance measures provide the latticework of the system. A Three Levels measurement system provides a window on more than just results. By monitoring and improving those factors that influence results, managers are able to cause more systemic improvement and to understand what's needed to implement change.
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