8.4. Summary
Beware of programs. By definition, programs end. Performance improvement, by contrast, should never end. Successful performance improvement efforts tend to meet four criteria:
They establish an infrastructure, which enables them to be sustained without "special program" mechanisms.
They are goal driven. They begin with a set of goals and include a mechanism for reestablishing goals over time.
They involve substantive actions at the Organization, Process, and Job/Performer Levels.
They are driven by the active involvement of the top management in the organization.
The Nine Performance Variables provide a checklist of substantive actions that can be taken at each of the Three Levels. However, this performance improvement technology is ...
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